Reynaldo Moros
Queens,NY
Summary
Fluent in spanish and english Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Charlie's Auto Collision
01.2015 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained database systems to track and analyze operational data.
- Delivered vehicles
Parking Attendant
Rapid Park
12.2013 - 12.2014
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Directed patrons to designated parking spaces.
Customer Service Representative
Delta
01.2012 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Luisa Caceres De Arismendi
Venezuela06.1989
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Charlie's Auto Collision
01.2015 - 03.2024
Parking Attendant
Rapid Park
12.2013 - 12.2014
Customer Service Representative
Delta
01.2012 - 09.2013
High School Diploma -
Luisa Caceres De Arismendi
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