Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reynaldo Saenz

Rio Grande City

Summary

Dynamic Technology Strategist with Rio Grande City Grulla ISD, adept at enhancing system performance and implementing robust cybersecurity measures. Proven expertise in computer assembly and troubleshooting, coupled with exceptional client relationship management. Successfully streamlined IT processes, resulting in increased efficiency and minimized downtime, while fostering a culture of security awareness within the organization.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Technology Strategist

RGCCISD
02.2022 - Current
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
  • Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Gained proficiency in using office software such as Microsoft Word, Excel, PowerPoint while working on various assignments and projects.
  • Leveraged advanced Microsoft Word functions to create solicitation-specific templates and format response documents
  • Utilized Microsoft Word, Excel, PowerPoint and Outlook.
  • Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.
  • Utilized Microsoft Word to edit, create and save confidential documents.
  • Wrote, edited and proofread documents using Microsoft Word.
  • Applied templates and completed desktop publishing using Microsoft Word templates and style sheets.
  • Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.

Computer Technician

RGCCISD
02.2021 - Current
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up and maintained user accounts and client access.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Recovered critical information from data back ups to restore functionality.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Restored data on computers and office machines.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented changes and actions in computer-based tracking system.
  • Generated reports for customer service issues and repair records.

Assistant Photographer

Rio Grande City Consolidated ISD
11.2019 - 08.2020
  • Carried equipment from one shooting location to next.
  • Maintained a professional demeanor during high-pressure situations, ensuring smooth photoshoots.
  • Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
  • Changed camera lenses and made small light adjustments.
  • Supported lead photographer in managing deadlines and project timelines, maintaining consistent workflow.
  • Assisted lead photographer in capturing high-quality images for various clients and events.
  • Kept photography equipment available, clean, and working.
  • Edited photos using advanced software tools, ensuring the highest quality final product.
  • Organized photography equipment and maintained inventory for efficient workflow.
  • Ensured proper care and maintenance of cameras, lenses, lighting gear, props, backdrops, and other essential equipment.
  • Planned and prepared for on-location and studio shoots.
  • Downloaded images and provided artistic and technical image manipulation in [Software].
  • Continually updated knowledge of industry trends and new equipment to stay at the forefront of photography techniques.
  • Participated in brainstorming sessions with clients and team members to generate innovative ideas for photoshoots.

Education

Master of Arts - Theatre

The University of Texas Rio Grande Valley
Edinburg, TX
12-2017

Associate of Science - Criminal Justice

South Texas College
McAllen, TX
06-2015

Skills

  • Computer assembly
  • Desktop and laptop installations
  • Computer troubleshooting
  • Installation and repair
  • Software installation
  • System upgrades
  • Hardware installation
  • Device configuration
  • Software applications
  • Hardware and software installation

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Technology Strategist

RGCCISD
02.2022 - Current

Computer Technician

RGCCISD
02.2021 - Current

Assistant Photographer

Rio Grande City Consolidated ISD
11.2019 - 08.2020

Master of Arts - Theatre

The University of Texas Rio Grande Valley

Associate of Science - Criminal Justice

South Texas College

Similar Profiles

CREATE PROFILE