Reynaldo Vasquez
Cypress,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
Blue Wave
Cypress, TX
05.2021 - 08.2022
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Cashier
Home Depot
Cypress , TX
12.2019 - 06.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Front Line Crew Member
Chipotle
Cypress, TX
08.2018 - 12.2019
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained energy and enthusiasm in fast-paced environment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Education
Associate of Arts - Welding Technology
Lone Star College System
Spring, TX09.2021
Skills
- Excellent oral and written Communication
- Spanish speaking
- Cash Handling
- Critical Thinking
- Written Communication
- Flexible and Adaptable
- Organization and Time Management
Accomplishments
- Received Lonestar Promise scholarship
Timeline
Customer Care Agent
Blue Wave
05.2021 - 08.2022
Cashier
Home Depot
12.2019 - 06.2020
Front Line Crew Member
Chipotle
08.2018 - 12.2019
Associate of Arts - Welding Technology
Lone Star College System
Similar Profiles
Cori JohnsonCori Johnson
Launch Pad Technitcan at Blue WaveLaunch Pad Technitcan at Blue Wave
JOE HERNANDEZJOE HERNANDEZ
Customer Service CCA at Blue Wave Car WashCustomer Service CCA at Blue Wave Car Wash
Fabian VasquezFabian Vasquez
Lead Generator at Blue Wave Data SolutionsLead Generator at Blue Wave Data Solutions