Reynaldo Zelaya
Goodyear,AZ
Summary
Dedicated retail manager with 20+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Driven District Manager with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
24
24
years of professional experience
Work History
District Manager
Goodwill of Central and Northern Arizona
02.2020 - 12.2023
- As a District Manager I am responsible for the recruitment, training and day-to-day supervision of 12 Direct reports and 360 employees
- I foster an environment in which I managed a total of 12 store operations with revenues of up to $20,000,000 yearly for the district
- In my capacity as a District Manager I also am responsible for: Developing and coaching both salaried and hourly employees, Recruit and Trained future Store Managers
- Acquire and retain Top Talent, Generating sales in all 12 stores categories (GP$), Managing P&L statements monthly for entire district, Managing district expense below budget (salary/labor, repair and maintenance, cash variance, supplies), Merchandising, Plano-gram integrity 100%, Monthly promotions, Controlling store inventory and losses to company standards, Managing vendors service and relationship, Make sure facility meets all requirements for government regulations, Implement store policies and procedures, Ensure stores are clean, well kept, and reflect the company’s brand appropriately, Ensure the district complies with all policies and procedures relating to security, health and safety, Performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation and development of Store Managers, Deliver high performance results through effective decision-making, planning, and execution to exceed customer expectations.
Market Manager
Circle K
Tempe, AZ
07.2011 - 01.2020
- As a Market Manager I am responsible for the recruitment, training and day-to-day supervision of 80+ employees
- I foster an environment in which…….I managed a total of 15 store operations
- In my capacity as a Market Manager I also am responsible for: Developing and coaching both salaried and hourly employees, Recruit and Trained future Store Managers, Generating sales in all 11 stores categories (GP$), Managing P&L statements monthly for entire district, Managing district expense below budget (salary/labor, repair and maintenance, cash variance, supplies), Merchandising, Plano-gram integrity 100%, Monthly promotions, Controlling store inventory and losses to company standards, Managing vendors service and relationship, Make sure facility meets all requirements for government regulations, Implement store policies and procedures.
General Manager to Senior GM
PILOT FLYING J
Phoenix, AZ
01.2001 - 07.2011
- As a general manager I am responsible for the recruitment, training and day-to-day supervision of 25+ employees
- I foster an environment in which…….I managed total store operations including Restaurant, Deli (food service) and Maintenance
- In my capacity as a General Manager I also am responsible for: Developing and coaching both salaried and hourly employees, Trained future store GM’S, Generating sales in all store categories (GP$), Managing P&L statement monthly and review (4 other locations and provide feedback), Managing store expense below budget (repair and maintenance, labor, cash variance, drive-offs, supplies), Merchandising, Plano-gram integrity 100%, Monthly promotions, Controlling store inventory and losses to company standards, Managing vendors service and relationship, Make sure facility meets all requirements for government regulations, Managing Deli operation with high standards in sanitation and food safety, Restaurant: I oversaw the General Manager of the restaurant to make sure the restaurant was staffed and sales were met and food cost was to company’s expectations.
Maintenance Manager
FLYING J.
Aurora, CO
01.2000 - 01.2001
- Maintained store standard for cleanliness, Made sure facility meets all requirements for government regulations, Maintained operation of all equipment (Pumps), Managed repair and maintenance expense, Gilbarco pump repair certified
Education
Business Management -
OREGON INSTITUTE OF TECHNOLOGY
01.1993
AA Degree - Industrial Management
UMPQUA COMMUNITY COLLEGE
01.1992
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Leadership
- Inventory Management
- Customer Satisfaction Enhancement
- Expense Budget Management
- Sales & Margin Improvement
- Employee Management
- Management Training
- Team building & Training
- Cost-Reduction Strategies
- Order Fulfillment
- Financial Reporting
- Procedure& Process review and development
- Territory Management
- Human Resource Management
- Leadership Development
Accomplishments
- Part of the leading store that captured the President Club Award 2010
- Lead the company with up selling for 2009 & 2010
- Top sales for the region 1st quarter 2011
- Won top sales for the District in 2016, 2017, 2019
- 2022 District Manager Budget Crusher Award
Activities
- Organized a non-profit organization for girls basketball.
- Yearly participate in a relay for life organization.
Training
Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.
Timeline
District Manager
Goodwill of Central and Northern Arizona
02.2020 - 12.2023
Market Manager
Circle K
07.2011 - 01.2020
General Manager to Senior GM
PILOT FLYING J
01.2001 - 07.2011
Maintenance Manager
FLYING J.
01.2000 - 01.2001
Business Management -
OREGON INSTITUTE OF TECHNOLOGY
AA Degree - Industrial Management
UMPQUA COMMUNITY COLLEGE
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