Reynaliza Jimenez
Miami,FL
Summary
Dynamic customer service professional with a proven track record at Pollo Campero and Share Your Heart, excelling in problem-solving, Cash handling, and teamwork. Currently pursuing an Associate of Arts degree in Hospitality and Tourism at Miami Dade Collage. Recognized for enhancing customer satisfaction through communication and relationship-building. Skilled in data entry and multitasking, consistently delivering exceptional service and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Share Your Heart
Costumer Service
07.2022 - 10.2025
- Providing food, clothing, essential supplies, employment services, resources, emotional and spiritual support.
- Managed multi-channel communication, ensuring timely responses across phone, email, and excel platform.
- Trained new team members on customer service protocols and best practices.
- Managed over 25 customer calls per day.
Pollo Campero
Cashier Customer Service
09.2024 - 12.2024
- Welcomed customers and helped determine their needs.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts -
Miami Dade College
Miami, FL05-2027
High School Diploma -
Coral Gables
Miami, FL05-2023
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Data entry
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pollo Campero
Cashier Customer Service
09.2024 - 12.2024
Share Your Heart
Costumer Service
07.2022 - 10.2025
Associate of Arts -
Miami Dade College
High School Diploma -
Coral Gables