Reyna M. Henderson

• Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory, regular count and storage procedures to keep supplies well stacked to meet customer demands.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Resolved customer complaints promptly and professionally to maintain a positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Cultivated warm relationships with regular customers.
• Collected payment for food and drinks served, balanced cash receipts, and consistently maintained an accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Served food and beverages promptly with focused attention to customer needs.
• increased bar revenue by 10%.

• Created and maintained impeccably clean, attractive and well-stocked bar displays by strategically arranging bottles and polishing all glasses.
• Prepared garnishes by evenly slicing and pitting fruits and preparing backups in anticipation of high volume nights.
• Regularly cleaned and sanitized bar counter, bussed lounge area bar tables, and removed debris to maintain restaurant hygiene standards.
• Followed strict recipes and drink measurements with the use of jiggers and other bar tools to minimize product waste and maximize daily profits.
• Created a warm, welcoming and memorable atmosphere throughout the entire dining experience, developing a relationship and building rapport with guests to successfully encourage referrals and repeat business.
• Attended to customers during high volume nights, special events and weekends.
• Handling customer, team, and business needs simultaneously to avoid unnecessary delays and minimize errors.
• Performed opening and closing duties, setting up for incoming shift, stocking wells and service bar with juices and garnishes and preparing cash drawers.
• Followed state laws, alcohol awareness and safety procedures in preventing liability issues including excessive guest intoxication, unruly guests and underage drinking.
• Explained daily specials, beverage promotions and upsold seasonal menu items to drive up "per sale" revenue to exceed daily sales goals.
• Used extensive knowledge of wine and spirits to describe flavor profiles in order to make informed recommendations to customers and expertly pair food and drinks.
• Maintained and shared knowledge of menu with guests to sufficiently answer questions regarding ingredients, sourcing, flavors and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances and accurately communicate them to kitchen staff to safely meet guest needs and enhance dining experience.
• Served food and beverages promptly and pre-bussed throughout dinner service to promote cleanliness and maximize comfortability of the guest.
• Strategically timed check-ins with customers to confirm satisfaction, taking immediate action to correct any issues.
• Utilized problem-solving skills and deescalation tactics to resolve customer complaints to promote long-term loyalty and positive experience.
• Worked with POS system to place orders, manage bills and tabs, apply discounts, buy-backs and complimentary special occasion items.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Performed opening and closing duties, printing sales reports, setting up shifts, preparing cash drawers, and taking inventory.
• Knowledge of traditional cocktails, craft cocktail experience, and beer and wine knowledge.
• Contributed to developing new hand-crafted cocktails and followed recipes for seasonal drinks for summer & winter.
• Verify identification and age requirements of customers
• Make suggestions based on 25+ signature cocktails on the menu, prior experience, customer tastes, and preferences
• Trained multiple new employees in delivering exceptional dining and bar experience for customers.
• Managed the closeout process for the bar, and fairly distributed tips based on percentages of food and drink sales accumulated.
• Made sure the drawer was at $300 even every morning during opening and evening during close out.
• Double-checked any discrepancies between receipts and the POS system to avoid unnecessary management voids.
• Used Toast POS system to keep track of all tabs and send food immediately to the kitchen.
• Also utilized Toast POS system to enter Takeout orders and process them efficiently.
• Restocked alcohol in wells and display, created mixers, labeled and dated them appropriately & cut all garnishes for the current day, and backed up supply.
• Maintained presentable and well-stocked to meet demands and customer needs.
• Maintain and Create an overall positive environment and experiences.
• Established and maintained relationships with new and returning customers whom asked for me by name to prepare their drinks exactly how they liked them.
• Engage with customers with great conversation so they remember the quality of service, attention to detail, and experience and return.
• Implemented food and drink safety procedures, guidelines, and regulations
• Cleaned and sanitized all bar tools, bottles, taps, and glasses, disinfected the bar top, and capped all bottles at the end of the shift.
• Experience working a closing shift, double shifts, and morning shifts.
• Worked open-close during the busy football season on Sundays solo.

Server

• Serviced customers who pre-payed $3,000-$10,000 on several different sized party packages.
• Served food and re-filled all beverages listed their purchased party packaged.
• Serviced a small private party for a Celebrity guest and her family by myself, promptly and accurately tending to all their needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables at the lanes to keep the area clean and ready for the next group and/or party.
• Followed health and safety protocols to maintain a safe and sanitary environment for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns and processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties and reset for the morning shift.
• Neatly packed and organized remaining food from private parties at the request of the hosts to take home.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Bartender

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed strict recipes and drink measurements to minimize product used.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Formally greeted guests and managed reservations.
• Appointed "Shift-Lead", over looked entire floor staff for the shift, conducted staff meetings before shifts, trained new employees, assigned Side-work/running duties to all employees on duty for that shift.
• Worked the main section of the restaurant while simultaneously taking parties of 20+ in another section.
• Implemented food and drink safety procedures, guidelines and regulations by adhering to safety protocol as per OSHA & DOH regulations.
• Accumulated over $19,000 a month in sales single handedly and awarded employee of the month in September, October and November consecutively.
• Promoted to Bartender, no variances in first month of promotion by using Friday's Service Style and following all recipes and drink measurements to minimize waste.
• Developed and maintained relationships with regular customers who asked for me personally to prepare their drinks.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Kept cash draw even at all times by monitoring and maintaining bills and tabs to decrease chances of error.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Tracked bar stock levels and conducted regular inventory count to keep bar and drink supplies stocked, promptly replenishing low materials to prevent shortages during a rush.

• Set up banquet tables and chairs based on event requirements.
• Arranged linens and table settings according to seating plan and event theme.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Handled food and beverage orders for up to 40 guests per section, delivering prompt and friendly service.
• Answered guest questions food service choices paying close attention to guest allergies and intolerances.
• Served appetizers and delivered entrees while maintaining event cleanliness by promptly clearing dishes after each course with timely table check-ins to assess guest satisfaction and refill any beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.