Reyna Samantha Arroyo
Downey,CA
Summary
Adept at driving customer satisfaction and loyalty, I leveraged my problem-solving abilities and sales techniques at LA Fitness International to enhance membership growth and streamline processes. My adaptability and professional demeanor have consistently contributed to team and revenue enhancements, showcasing a commitment to excellence and a goal-oriented mindset.
Knowledgeable, with strong background in membership sales. Successfully increased client acquisition and retention through strategic relationship building and personalized service. Demonstrated excellence in communication and negotiation, consistently meeting sales targets and enhancing customer satisfaction.
Sales professional with proven track record in driving membership growth and customer engagement. Leveraged strong interpersonal skills to foster client relationships and deliver tailored solutions. Known for collaborative approach and adaptability, effectively responding to evolving business needs and team goals.
Knowledgeable, with strong background in membership sales. Successfully increased client acquisition and retention through strategic relationship building and personalized service. Demonstrated excellence in communication and negotiation, consistently meeting sales targets and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Membership Sales Representative
LA Fitness International
06.2024 - 11.2024
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Analyzed market trends to identify untapped opportunities for expanding membership base and increasing overall revenue.
- Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
- Streamlined membership renewal process, making it more user-friendly and increasing renewal rates.
Restaurant Server / Restaurant Cashier
KAO WOK CHINESE RESTAURANT
09.2023 - 05.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Customer Service Representative
LA Fitness International
09.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Warehouse Worker
Melissa's Produce Food Services
07.2021 - 08.2023
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Customer Service Representative
Alameda Fashion Center
03.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Warren High School
Downey, CA05-2021
Skills
- Customer service
- Membership processing
- Goal-oriented mindset
- Adaptability to change
- Social media marketing
- Product and service sales
- Team Training
- Cold calling expertise
- Sales techniques
- Negotiation
- Teamwork
- Problem-solving
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Product sales
- Professional demeanor
- Cold calling
- Lead prospecting
- Direct sales
- Product merchandising
Languages
English
Spanish
Timeline
Membership Sales Representative
LA Fitness International
06.2024 - 11.2024
Restaurant Server / Restaurant Cashier
KAO WOK CHINESE RESTAURANT
09.2023 - 05.2024
Customer Service Representative
LA Fitness International
09.2022 - 05.2024
Warehouse Worker
Melissa's Produce Food Services
07.2021 - 08.2023
Customer Service Representative
Alameda Fashion Center
03.2021 - 08.2021
High School Diploma -
Warren High School