Reynell Mungo

Supervised and assigned caseload and conducted performance evaluations of caseload assignments

• Reviewed and approved assessments and case notes Ensured data and information was completed in NYC Health & Hospitals case management platform

• Provided immigration information to asylum seekers and refugees Assisted caseworkers and staff to help asylum seekers transition out of the city's supportive housing and resettlement program

• Assisted with interpretation and translation to migrants of various ethnicities

• Ensured case management coverage and monitored attendance

• Performed all duties with HIIPPA regulations

• Served as senior liaison between Acuity leadership team and NYC Health + Hospitals acute care hospitals, hotel operations and clinical staff; hotel management; and Community Care senior management, for the operations of the isolation hotel program

• Ensured appropriate staffing levels and integration of staff into the NYC HHC + Hospitals organizational structure

• Lead and directed daily program operations in accordance with expected operational framework; directed staff and resources in their everyday work including relaying information during pre-shift huddles

• Achieved operational efficiency and effectiveness by monitoring compliance with standard workflow and leveraging electronic platforms/tools. (e.g., Epic/GSI) in keeping with NYC Health + Hospitals' legal, regulatory, programmatic, and operational expectations

• Conducted the implementation of program directives and policies for operations, discharged patient/guest services, quality assurance, and clinical monitoring and support including wellness checks, in a fast-paced environment

•Ensured the completion and maintenance of discharged patient/ guest-intake/admissions, transfer, room/bed availability and discharge processes were established per protocols and in timely matter

• Oversee completion of daily operations reports and created daily reports for senior management. Provided guidance and assistance with staff performance, conduct and other issues

• Monitored and tracked all activities and job duties of RNs, CNAs, Case Workers and hall monitors

• Reported any anomalies or incidents that occurred during huddles and other meetings. Document and submitted incident reports for any incident involving patients, staff, or others to the central operations leadership of the hotel program

• Maintained HIIPPA compliance at all times

• Managed CNAs, LPNs, RNs and Case Worker documents

• Maintained all clinicians and guests' permanent records, data entry and handled phone inquiries

• Gave oversight to facilitate company directives

• Engaged and handled meetings that were required

• Ensured implementation of all clinicians such as RNs, CNAs, LPNs and Case workers to follow procedures

• Made sure recommendations given were followed and completed by clinicians

• Provided patients with care management information

• Referred patients to the appropriate services

• Handled understaffing, disputes, work hours and administered disciplinary procedures

• Respect and safeguarded the confidentiality of client-related information

• Responded to customer requests via telephone and email

• Performed all duties with HIPPA regulations

Maintained friendly and professional customer interactions

• Organized and removed online banking files no longer in use • Efficiently prepared customer ATM cash and change orders Maintained company's procedure by maneuvering from platform to teller window when necessary

• Executed wire transfers, stop payments and account transfers • Ranked number three Universal Banker in the region.