Reynette McAfee
Albuquerque,NM
Summary
Results-driven sales leader with over 7 years of experience in customer service, sales, and team management. Proven track record of consistently surpassing sales targets, delivering exceptional customer service, and leading high-performing teams. Skilled communicator who prioritizes creating positive customer experiences, fostering strong relationships, and fueling business growth.
Overview
10
10
years of professional experience
Work History
Senior Rental Sales Agent
Sixt Rent a Car
10.2022 - Current
- Team Leadership & Development: Managed a team of 5 Rental Sales Agents, providing leadership, coaching, and support to achieve sales targets and deliver exceptional service
- Sales Strategy Implementation: Developed and executed strategies to upsell luxury vehicles and additional services, resulting in increased revenue and customer satisfaction
- Customer Experience Excellence: Delivered a tailored, luxury car rental experience by assessing customer needs and recommending vehicles and services that matched their preferences
- Communication & Coordination: Utilized Teams, radio, and email for effective communication with team members and management, ensuring operational efficiency
- Quality Assurance & Compliance: Conducted vehicle inspections to maintain cleanliness and functionality, ensuring a positive customer experience
Closed Loop Specialist
T-Mobile Manual Center
09.2017 - 10.2022
- Customer Service & Sales Excellence: Consistently provided top-notch service, engaging with customers to understand their needs and recommending devices, plans, and accessories
- Revenue Growth: Successfully applied knowledge of sales promotions, plans, and product features to drive both revenue and customer satisfaction
- Relationship Building: Cultivated lasting customer relationships through consistent follow-up and personalized service, leading to high retention rates
- Product Knowledge & Demonstrations: Delivered detailed technical support and product demonstrations, helping customers make informed purchasing decisions
- Store Operations: Managed merchandise stocking and presentation, ensuring the store was organized and visually aligned with brand standards
Hostess - Fine Dining
Ten 3 Restaurant
01.2015 - 08.2016
- Customer Service & Reservations Management: Took reservations and to-go orders by phone, ensuring accurate wait times and providing customers with precise information on seating, hours, and menu options
- Guest Interaction & Information: Answered customer inquiries regarding the restaurant's hours, seating arrangements, and menu items, providing a friendly and informative experience
- Operational Support: Collaborated with servers, food runners, and bussers to maintain smooth service flow, ensuring that guests were seated promptly and efficiently
- Maintaining Dining Experience: Assisted in ensuring a welcoming atmosphere by managing guest expectations and supporting staff in maintaining a clean and organized environment
Education
High School -
West Mesa High School
Albuquerque, NM01.2005
Skills
- Strong Customer Service & Relationship Building
- Exceptional Sales & Revenue Growth
- Team Management & Coaching
- Strong Observational Skills
- Effective Information Acquisition & Analysis
- Microsoft Suite Proficiency
- De-escalation & Conflict Resolution Training
- POS System Proficiency
- Contract Review & Negotiation
- Reservation & Customer Interaction Management
- Dining Service Support & Coordination
Accomplishments
- Demonstrated a consistent ability to exceed sales targets, contributing to overall revenue growth.
- Achieved the highest overall per-day revenue in 2024, highlighting top sales performance.
- Regularly received top-tier customer service reviews, reflecting a strong commitment to client satisfaction.
- Effectively resolved customer issues through proactive consumer testing and solution-focused service.
Timeline
Senior Rental Sales Agent
Sixt Rent a Car
10.2022 - Current
Closed Loop Specialist
T-Mobile Manual Center
09.2017 - 10.2022
Hostess - Fine Dining
Ten 3 Restaurant
01.2015 - 08.2016
High School -
West Mesa High School
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