Reyni Calderon
Paterson
Summary
Reliable and customer-focused professional with extensive experience in the service industry, customer support, and sales. Proven ability to provide exceptional customer experiences, manage high-pressure environments, and maintain organized, efficient workflows. Strong communicator with skills in CRM systems, POS operation, and team collaboration.
Overview
10
10
years of professional experience
Work History
Waiter / Server
Hawthorne, NJ
03.2025 - Current
- - Provide attentive and friendly service to guests on weekends
- - Handle food and beverage orders, ensuring customer satisfaction
- - Maintain cleanliness and organization in the dining area
- Part-time
Waiter / Server
Woodland Park, NJ
11.2019 - 03.2025
- - Delivered excellent table service in a high-volume restaurant
- - Managed multiple tables, handled POS transactions, and resolved guest concerns
- - Trained new staff on restaurant procedures and customer service best practices
Customer Service & Sales Representative
Primetel, Santo Domingo, DR
09.2015 - 11.2018
- - Provided technical support and billing assistance to customers
- - Managed inbound/outbound calls and used CRM tools for client follow-ups
- - Upsold products and services, achieving sales targets consistently
Education
College Studies - Information Security
05.2011
High School Diploma - undefined
07.2008
Skills
- - Customer Service & Support
- - Sales & Upselling Techniques
- - CRM & POS Systems
- - Restaurant & Food Handling Experience
- - Microsoft Office & Computer Skills
- - Time Management & Organization
- - Leadership & Communication
- - Basic Computer Hardware & Troubleshooting
- - Delivery Driver Experience
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Waiter / Server
Hawthorne, NJ
03.2025 - Current
Waiter / Server
Woodland Park, NJ
11.2019 - 03.2025
Customer Service & Sales Representative
Primetel, Santo Domingo, DR
09.2015 - 11.2018
College Studies - Information Security
High School Diploma - undefined
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