Reyniel Santana
Miami,FL
Summary
Detail-oriented professional experienced in enhancing customer satisfaction and fostering loyalty. Expertise in resolving issues and training teams to achieve operational excellence and improve service delivery.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Y & Y Trucking Global Logistics
Houston, TX
07.2019 - Current
- Oversaw logistics operations, ensuring timely delivery and optimal route planning.
- Developed and enforced safety protocols, improving compliance across all logistics activities.
- Collaborated with vendors to negotiate contracts, achieving favorable terms for transportation services.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Physical Education Teacher
Holy Cross Lutheran School
North Miami, FL
08.2021 - 02.2026
- Developed and implemented engaging physical education curricula tailored to diverse student needs.
- Facilitated team-building activities to enhance student cooperation and sportsmanship.
- Organized annual school-wide athletic events promoting student participation and health awareness.
- Assessed student performance in physical fitness, providing constructive feedback for improvement.
- Led practice sessions, emphasizing technique refinement and strategic gameplay execution.
- Directed strategic planning for sports programs, enhancing participant engagement and community outreach.
- Coordinated staffing and scheduling for events, optimizing resource allocation and operational efficiency.
Off Property Agent
Westgate Resorts
Orlando, FL
01.2019 - 06.2021
- Managed guest inquiries and resolved issues to enhance customer satisfaction.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Coordinated reservation processes utilizing property management systems for efficiency.
- Trained new agents on operational procedures and customer service best practices.
Sales Associate
Time Factory Watch Outlet
Miami, FL
02.2015 - 10.2018
- Assisted customers with product selection and provided detailed information on features and benefits.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained visual merchandising standards to enhance store presentation and attract customer interest.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Led team to exceed sales targets through effective training and motivation.
Education
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Orlando, FL12-2021
Bachelor of Science - Teaching
Miami Dade College
Miami, FL12-2018
Skills
- Shipping and receiving
- Supply chain management
- Operational management
- Team management
- Logistics management
- Work delegation
Languages
English
Spanish
Timeline
Physical Education Teacher
Holy Cross Lutheran School
08.2021 - 02.2026
Logistics Manager
Y & Y Trucking Global Logistics
07.2019 - Current
Off Property Agent
Westgate Resorts
01.2019 - 06.2021
Sales Associate
Time Factory Watch Outlet
02.2015 - 10.2018
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Bachelor of Science - Teaching
Miami Dade College