Reyniyah Ilarraza
Greensboro,NC
Summary
As a highly motivated and skilled individual with a strong background in customer service and sales, I am seeking a position that allows me to utilize my communication and my unique skills. Through my skills, background, and experience, I bring a unique perspective and diverse set of abilities to any team or organization. I am able to approach problems and tasks from multiple angles and adapt quickly to new situations. My experience in various industries and roles has allowed me to develop a wide range of skills, making me a valuable asset to any team. Additionally, my strong work ethic and dedication to continuous learning ensure that I am always striving to improve and contribute to the success of any. ..project or company.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Victoria Secret
01.2024 - 05.2024
- In my role as a Victoria Secret employee, one of my main responsibilities is to greet every customer with a sense of urgency and make them feel special from the beginning
- I learned valuable skills such as customer service, sales, and inventory management
- I learned the importance of maintaining a positive and professional attitude, as well as the ability to work well in a team and under pressure.
Package Handler
Fedex
10.2023 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Lifeguard/Amusement Ride Operator
Carowinds Amusement Park
05.2021 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
Party Host
Spare Time
08.2021 - 02.2022
- During my time as a party host at Spare Time Fun Center, I gained valuable skills in customer service, time management, and event coordination
- I was responsible for ensuring that each party ran smoothly and that every guest had a great experience
- This taught me the importance of attention to detail and the ability to handle multiple tasks at once
- I also learned the importance of communication and teamwork.
Education
University -
Jacksonville University
Jacksonville, United StatesHigh School -
Olympic High School
Charlotte, United States06.2022
Skills
- Money Handling
- Customer Service
- Retail Store Operations
- Teamwork and collaboration
- Stocking and Receiving
- Returns and exchanges
- Problem-Solving
- Multitasking capabilities
- Time management
- Relationship building
- Sales goal achievement
- Upselling strategies
- Active listening
- Customer service excellence
- Positive and professional
- Customer engagement
- Cash Register Operation
- Retail Merchandising
- Creative Thinking
- Sales floor organization
- Teamwork
- Customer Assistance
Timeline
Retail Sales Associate
Victoria Secret
01.2024 - 05.2024
Package Handler
Fedex
10.2023 - 02.2024
Party Host
Spare Time
08.2021 - 02.2022
Lifeguard/Amusement Ride Operator
Carowinds Amusement Park
05.2021 - 10.2023
University -
Jacksonville University
High School -
Olympic High School
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