REYSHEIL DG. SEBASTIAN
Bulacan,PHILIPPINES
Summary
With over seven years of customer service experience across diverse industries and four years as a Virtual Assistant, I bring a well-rounded skill set in administrative support, patient coordination, and client communication. In healthcare administrative roles, I have managed appointment scheduling, insurance verification, patient records, and provider calendars using systems such as eClinicalWorks (eCW), Salesforce, Zendesk, and HubSpot. I am experienced in handling inbound and outbound calls, live chat, and email correspondence—resolving inquiries, managing subscriptions, processing refunds, and addressing concerns with professionalism and empathy.
I emphasize accuracy, discretion, and HIPAA compliance when managing sensitive information and financial transactions. My strong work ethic, attention to detail, and dedication to delivering high-quality service consistently make me a dependable and valuable asset to any team. I also believe in the importance of work-life balance as a foundation for long-term productivity and personal well-being.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
US Healthcare
06.2025 - Current
- Electronic Health Records (EHR):
Manage patient records in eClinicalWorks (eCW), ensuring accuracy and confidentiality.
Update demographic, insurance, and clinical data
Scan and attach documents into the appropriate patient chart
Monitor and address tasks/messages within the eCW system
- Administrative Tasks:
Create and manage templates for documents and communication within eCW
Generate reports and summaries as requested by providers or management.
Customer Service Representative
Tire Agent (US Based)
11.2024 - 06.2025
- Handled inbound and outbound customer inquiries related to tire purchases, order tracking, product availability, and service scheduling.
- Provided product recommendations based on customer needs, vehicle type, and driving conditions.
- Assisted customers with online orders, returns, refunds, and warranty claims, ensuring satisfaction and issue resolution.
- Maintained accurate customer records and order histories using CRM systems.
- Collaborated with warehouse and logistics teams to coordinate timely deliveries and resolve shipping issues.
- Delivered high-quality service through phone, email, and live chat channels, maintaining a professional and helpful tone.
- Stayed updated on tire brands, specs, and promotions to provide knowledgeable assistance.
General Virtual Professional
US Real Estate
12.2022 - 10.2024
- Ensured timely processing of agent emails through HubSpot.
- Monitored sales performances of agents within assigned state.
- Ensured timely submission of necessary documentation.
- Administered payment processing for agent commissions.
- Ensured accuracy and compliance of documents prior to commission disbursement.
General Virtual Assistant
T is for Tame
07.2022 - 11.2022
- Process delivery for orders online and replacement of products for customers from Amazon, Client’s website, Target, Walmart
- Checking Client’s Social Media accounts for product inquiries, and posting new stories about the products
- In charge on scheduling meeting of Client with suppliers, old and new
- In charge for processing payment to suppliers
- Trello, Google Calendar, Loom, Slack
Teammate - DoorDash - Inbound / Outbound / Chat support
TaskUs
02.2021 - 05.2022
- Assist customers with inquiries about their delivery order through the online delivery app
- Provides resolution for issues/concerns with their delivery
- Process refund and credits if necessary
- CRM: Salesforce, Okta
Visa Processor / Executive Secretary
Acrue Consultancy
09.2017 - 02.2019
- Process clients working visa
- Documenting all requirements for visa processing
- Process visa extension
- Process Alien permit
- Process International work permit
- Set up meetings
- In charge in monitoring of the Manager’s daily agenda
Largo Chat Support - Verizon Wireless
Alorica
04.2017 - 08.2017
- Answer inquiries regarding postpaid and prepaid plan
- Process cancellation of their plan
- Answer inquiries regarding new released mobile phones
- Answer inquiries 2 chats at a time
- (2 clients at a time)
- Process credit if needed
- Making sure customer satisfaction and making them feel that you really care even if you are on a chat
Customer Service Representative - Service & Saves Team
Convergys
02.2016 - 01.2017
- Assist Inbound calls from U.S
- Customers regarding their service for SiriusXM radio
- Activating services for radios for new and existing customers
- Saving customers to not to cancel when they called to discontinue their services
- Offering different promos to keep their services active
- Process refund for customers that are disputing their charges
- Providing the best customer service experience that they can have
Frontline Associate - Western Union Remittance Center
PETNET Inc.
09.2010 - 03.2012
- Responsible for Pay-ins and Pay-out transactions
- Checking updated identification of clients
- Checking the correct details of clients
- Double checking the money given by the client and the money to be payout
- Always writing down the denomination of money given by the client and the money to be given to the client
- Checking the control number given by the client
- Offer other services like e-loads
- Doing all transactions fast and accurately
Telemarketing Executive / HR Assistant / Receptionist - Globe Uniforms & Owner of Raymond
Globe Trading Agency Ltd.
12.2006 - 11.2007
- Calling different Hotels, Aviations, Schools, Couriers, Security and Cleaning Services and other companies and offer them to have uniform supply with our company
- Setting up appointments / meetings for our marketing people
- Dealing with Directors, General Managers, & Purchasing Managers of different companies
- (Such as: 4 & 5 star Hotels, Real Estate Companies, and many more.)
- Sending introductory letters to Hotels, Aviations, Schools, and Couriers, Security and Cleaning Services and other companies
- Following up calls that I made and letters that I sent through e-mail and fax on the next day
- Assisting calls from our toll free number of orders of uniforms
- Preparing an order letter
- Making reports of everyday calls
- Informing applicants for their scheduled job interview
- Assisting them on the day of interview
- (giving them application forms to fill up)
- Making sure everything is organized
- Answer and transfer calls to different extensions
- (10 lines)
- Assisting customers / clients on basic information if necessary
Education
Bachelor of Science - Business Administration, Major in Marketing
Pamantasan Ng Lungsod Ng Maynila
01.2006
Skills
- Exceptional Work Ethic: Consistently dedicated and reliable in meeting deadlines and delivering high-quality results
- Adaptability and Resilience: Quick to adjust to new challenges, tools, and environments while maintaining efficiency
- Excellent Communication Skills: Skilled in clear, concise, and professional verbal and written communication
- Active Listening: Focused on understanding and addressing the needs and concerns of clients and team members
- Collaborative Teamwork: Proficient in fostering positive relationships and contributing to team success
- Keen Attention to Detail: Meticulous in identifying and resolving issues, ensuring accuracy and precision in tasks
- Comprehensive Administrative Support: Efficiently managing schedules, organizing tasks, and ensuring smooth day-to-day operations
- Proficient in eClinicalWorks (eCW): Strong knowledge of navigating and utilizing eCW for patient records, scheduling, messaging, and reporting
- Data Entry & Record Management: Accurate and efficient input, updating, and maintenance of patient demographic and clinical information
- Patient Communication: Clear and professional communication via email
- Attention to Detail: High accuracy in managing sensitive patient data and administrative documentation
- Organizational Skills: Effective multitasking and prioritizing to handle multiple administrative duties simultaneously
- Confidentiality & Compliance: Strong understanding of HIPAA regulations and commitment to maintaining patient privacy
- Technical Competency: Comfortable with electronic health record systems and other office software (MS Office, email)
- Team Collaboration: Works well with clinical staff, providers, and management to support smooth office operations
- Skilled in using eClinicalWorks (eCW) for patient scheduling, data entry, and electronic health record (EHR) management Proficient in Salesforce, Zendesk, and HubSpot for CRM
- Experienced with Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail, Calendar) for daily administrative tasks Comfortable using platforms like Zoom, Microsoft Teams, Slack, Trello, and RingCentral for internal communication, task management, and virtual coordination
Languages
English
Timeline
Administrative Assistant
US Healthcare
06.2025 - Current
Customer Service Representative
Tire Agent (US Based)
11.2024 - 06.2025
General Virtual Professional
US Real Estate
12.2022 - 10.2024
General Virtual Assistant
T is for Tame
07.2022 - 11.2022
Teammate - DoorDash - Inbound / Outbound / Chat support
TaskUs
02.2021 - 05.2022
Visa Processor / Executive Secretary
Acrue Consultancy
09.2017 - 02.2019
Largo Chat Support - Verizon Wireless
Alorica
04.2017 - 08.2017
Customer Service Representative - Service & Saves Team
Convergys
02.2016 - 01.2017
Frontline Associate - Western Union Remittance Center
PETNET Inc.
09.2010 - 03.2012
Telemarketing Executive / HR Assistant / Receptionist - Globe Uniforms & Owner of Raymond
Globe Trading Agency Ltd.
12.2006 - 11.2007
Bachelor of Science - Business Administration, Major in Marketing
Pamantasan Ng Lungsod Ng Maynila
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