Lalita Kalika
Ozone Park
Summary
Professional retail management professional with 15+ proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
10 Spot, Madrag
04.2019 - Current
- Driving sales and hit store goals while keeping an eye on key performance metrics
- Achievements - Made Q1, Q2, Q3 and Q4, 2025 plan.
- Keep things running smoothly for payroll, scheduling, store visuals, and loss prevention efforts
- Achievements – Shrinkage < below 2%
- Look for ways to cut costs—whether it’s managing shipping expenses, supplies, or other operational expenses.
- Leading the team! Recruit, train, coach, and motivate employees to perform at their best.
- Regularly review store performance, analyze trends, and create action plans for improvement.
- Ensure everyone follows company policies, especially when it comes to loss prevention.
- Stay on top of inventory—track transfers, markdowns, and make sure everything is reconciled properly.
Assistant Store Manager
Modell’s Sporting Goods
12.2015 - 01.2019
- Delivered exceptional customer service, ensuring a distinctive and delightful experience for all customers through greeting, offering assistance, and resolving issues.
- Operated cash registers to process sales transactions with accuracy, managing cash and providing change as necessary.
- Engaged actively with customers to recommend items for sale, facilitating upsells and companion purchases to enhance customer satisfaction and sales.
- Maintained cleanliness and organization of counters and shelves, ensuring a visually appealing and efficient shopping environment.
- Managed inventory tasks, including checking in and pricing merchandise, conducting stock takes, and maintaining accurate records.
- Implemented company asset protection procedures to minimize profit loss and ensure compliance with state and local laws regarding regulated products.
- Designed and constructed promotional and seasonal displays, completing store resets and revisions as directed to drive sales and customer engagement.
- Assisted with store maintenance tasks, ensuring a clean, neat, and orderly store condition and appearance both inside and out.
- Adhered to all company policies and procedures while maintaining respectful relationships with coworkers, fostering a collaborative work environment.
- Completed special assignments and tasks as assigned, demonstrating flexibility and a commitment to the store's success.
Store Manager
Zacky’s Shoes
04.2009 - 06.2015
- Managed all aspects of store operation, organizations, and maintenance and purchase functions.
- Created work schedules according to sales volume and number of employees.
Store Manager
V.I.M Jeans And Sneakers
07.1996 - 07.2009
- Partnered with store director to interview, hire, train department managers and team members
- Drove branch sales to achieve 30% ranking among 26 Locations Company -wide during my years of employment.
Education
High School Diploma -
Hunter College
New York (City), NYSkills
- Microsoft 365
Timeline
Store Manager
10 Spot, Madrag
04.2019 - Current
Assistant Store Manager
Modell’s Sporting Goods
12.2015 - 01.2019
Store Manager
Zacky’s Shoes
04.2009 - 06.2015
Store Manager
V.I.M Jeans And Sneakers
07.1996 - 07.2009
High School Diploma -
Hunter College