Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reza Arianto Tambunan

SURABAYA,INDONESIA

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Cluster Concierge- ( In Charge on Front Desk Agent

Movenpick Hotel
Surabaya, Indonesia
05.2019 - 03.2025
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Managing and arrange schedule pick up and drop for Local Airlines

  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.

Costumer Relation Officer

Lion Group
Surabaya, Indonesia
10.2012 - 09.2019
  • Followed up with customers after their purchase to ensure their satisfaction was met.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Established best practices for efficient handling of incoming calls from customers seeking support or assistance.
  • Maintained accurate records of customer interactions for future reference.
  • Managed escalated situations diplomatically while ensuring all parties were satisfied with the resolution process.
  • Assessed customer satisfaction levels through surveys and follow-up calls.
  • Verified customer account information and updated profiles as needed.
  • Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
  • Conducted market research activities by interviewing current customers about their preferences regarding products and services.
  • Performed administrative duties such as filing paperwork related to client accounts or updating databases when necessary.
  • Provided customer service by responding to inquiries and resolving complaints in a timely manner.
  • Advised customers on available promotions, discounts, or new products that may interest them.

Sales Marketing & Airport Repesentative

Ibis Budget Surabaya Airport
Surabaya, Indonesia
09.2017 - 05.2019
  • Performed pre-flight security checks for passengers and their belongings.
  • Greeted customers and provided them with assistance during check-in process.
  • Provided travelers with necessary information about local attractions and services.
  • Coordinated with airlines to ensure proper seating arrangements for passengers.
  • Prepared reports on customer feedback received during interactions with representatives.
  • Ensured compliance with aviation regulations by both passengers and crew members.
  • Collaborated with ground staff to ensure smooth operation of airplanes at gates.
  • Advised passengers of any changes or updates regarding their travel plans.
  • Verified passenger identification documents such as passports, visas, and driver's licenses.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

High School Diploma -

SMAN 1 MAGETAN
MAGETAN , EAST JAVA, INDONESIA
05-2010

Skills

  • Customer service
  • Reservation management
  • Conflict resolution
  • Payment processing
  • Travel coordination
  • Relationship building

Languages

English
First Language
English
Intermediate (B1)
B1

Timeline

Cluster Concierge- ( In Charge on Front Desk Agent

Movenpick Hotel
05.2019 - 03.2025

Sales Marketing & Airport Repesentative

Ibis Budget Surabaya Airport
09.2017 - 05.2019

Costumer Relation Officer

Lion Group
10.2012 - 09.2019

High School Diploma -

SMAN 1 MAGETAN

Similar Profiles

CREATE PROFILE