Summary
Overview
Work History
Education
Skills
Hobbies and Interests
RESIDENCE
Timeline
Generic

Rezarta Hoxha

Queens,NY

Summary

I have lived and worked in a couple of countries, and I have gained a great deal of intercultural competence, while working with diverse and cross functional teams in various industries and organizations. Emotional intelligence, resourcefulness, and the ability to be a great listener have aided me work successfully with associates, managers, vendors, and business owners to deliver exceptional performance results, and add value to companies I’ve worked for and done business with. I enjoy having an entrepreneurial spirit, while I understand the importance of teamwork and collaboration. Highly motivated and a self-starter with a strong intellect of adopting to changes quickly in a dynamic environment.

Overview

10
10
years of professional experience

Work History

General Manager

Ateaz
02.2024 - Current
  • Managed a team of eight+ personnel, including but not limited to utilizing staff properly for effective and efficient execution. Trained prospect managers to be assigned to new and upcoming branches. Trained new staff in customer service, food handling, etiquette, engagement, communication, sales increase, etc. Implemented strategic sales goals, achieving an 8% increase in weekly sales. Deployed staff appropriately to maximize throughput and improve margins. Maintained a very clean environment and led by example, while responded to customers and employ inquiries. Reported to the branch director and the CEOs.

Assistant Manager

Dunkin' Donuts
08.2015 - 07.2017
  • Hosted and served customers in a professional manner. Highly knowledgeable and skillful with the day-to-day business operation. Effective in counseling customers to choose from a variety of products. Trained new hires to perform their job tasks accurately and improve productivity. Responsible for maintaining required inventory and handling delivery orders.
  • Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
  • Supported inventory management, accurately tracking supplies and reducing stock discrepancies.
  • Implemented training sessions for new employees, fostering a collaborative learning environment.

Education

Registered Nurse

La Guardia Community College
Queens, NY
05.2015

Skills

  • Multilingual (proficiency)
  • P&L analysis
  • Strong communication, written and verbal
  • Harri Workforce Management Program
  • Great listener
  • Eager to learn
  • MS Office
  • Self-discipline

Hobbies and Interests

Cycling, Hiking, Swimming, Reading, Travel, Cooking, Health & Wellness, Continuous learning, Technology, History, Diversity, R&D

RESIDENCE

Queens, Ny

Timeline

General Manager

Ateaz
02.2024 - Current

Assistant Manager

Dunkin' Donuts
08.2015 - 07.2017

Registered Nurse

La Guardia Community College
Rezarta Hoxha