Rezaul Rabby
Floral Park,NY
Summary
Friendly Server with commitment to creating repeat customers through excellent service. Experienced managing teams. Enthusiastic with proven skills in handling fast-paced work. Competent in serving customers, Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
Overview
4
4
years of professional experience
Work History
Manager
Ram Caterers
12.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Room Service Server
The Garden City Hotel
04 2017 - 04.2020
- Protected guests by following proper food handling procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
Bell Attendant
Double Tree Hotel By Hilton
04 2010 - 02 2015
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Server
Cafe boulud
10 2007 - 04 2010
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
DeVry University
Skills
- Multi-tasking skills
- Strong customer service
- Strong Work Ethic
- Hospitality service expertise
- Menu Memorization
- High-volume dining
- Food safety understanding
- Point of sale operation
Timeline
Manager
Ram Caterers
12.2020 - Current
Room Service Server
The Garden City Hotel
04 2017 - 04.2020
Bell Attendant
Double Tree Hotel By Hilton
04 2010 - 02 2015
Server
Cafe boulud
10 2007 - 04 2010
DeVry University
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