Rezelyn Te
Amphenol
MESA,AZ
5
years of professional experience
Detail-oriented wire harness assembler with hands-on experience in wire termination, blueprint reading, and IPC/WHMA-A-620 standards. Focused on accurate assembly, quality control, and reliable results in fast-paced production settings.
Customer-focused professional with experience in phone, email, and chat support, account research, and issue resolution. Skilled in clear communication, empathy, and policy-based solutions. Known for improving customer satisfaction and supporting repeat business.
Work History
Wire Harness Assembler
2 Years 3 Months- Assembled wire harnesses using crimpers, strippers, and hand tools while following blueprint specifications.
- Applied IPC/WHMA-A-620 standards to ensure consistent quality in finished assemblies.
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries promptly through phone, email, and chat support.
- Processed returns, exchanges, and billing adjustments following company policies.
- Investigated account issues and coordinated solutions with internal departments.
- Explained products, services, and policies clearly to support informed customer decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Owner
1 Year 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Directed daily operations, aligning service delivery with business goals and customer needs.
- Managed budgeting, invoicing, and cash flow to maintain financial stability.
Education
Bachelor of Science - Hospitality Management
High School Diploma
Skills
Wire termination
Excellent Customer Service skills
Experienced in Warranty administration/ Service level agreement
Possesses Critical thinking and Problem Solving
Ability to work in fast-paced environment
Proficient in multitasking and organization
Timeline
Wire Harness Assembler
Amphenol
07.2024 - CurrentRead More
Customer Service Representative
Rade Store Philippines
05.2022 - 02.2024Read More
Business Owner
Self-employeed
03.2022 - 01.2024Read More
Sumulong College of Arts And Sciences
High School Diploma
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Systems Technology Institute
Bachelor of Science from Hospitality Management
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