Rezephyr Fulton
Bear,DE
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Holiday Inn Express Hotel
01.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Courtyard By Marriott
10.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
Childcare Director
Kids Choice
09.2006 - 08.2016
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Developed relationships with community organizations to provide additional resources and services to families.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Managed program paperwork and child records to comply with state requirements.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Attended approved training and continuing education courses to maintain certifications.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Modernized instructional plans and educational approaches to enhance student learning.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Police Officer
Philadelphia Police Department Headquarters
01.1996 - 06.2006
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Assisted in special investigations and crime prevention programs.
- Obtained information from arrested subjects to conduct debriefings.
- Recorded facts to prepare reports documenting incidents and activities.
- Gathered necessary information for court appearances and testified as witness under oath in court.
Education
Certificate of Completion - Real Estate
Omega Real Estate
Newark Delaware05.2023
Skills
- Corporate Social Responsibility
- Employment Law
- Financial Forecasting
- Financial Statements
- Profit and Loss Accountability
- ADP Workforce Now
- Verbal and Written Communication
- Staff Development
- Staff Training
- Sales Team Development
- Leadership
Certification
Delaware Real Estate License
June 20, 2023
Timeline
General Manager
Holiday Inn Express Hotel
01.2020 - Current
General Manager
Courtyard By Marriott
10.2017 - Current
Childcare Director
Kids Choice
09.2006 - 08.2016
Police Officer
Philadelphia Police Department Headquarters
01.1996 - 06.2006
Certificate of Completion - Real Estate
Omega Real Estate
Delaware Real Estate License
June 20, 2023
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