Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rezetta Smalls

RANTOUL,IL

Summary

Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.

Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 2 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.

Specialties include addiction and substance abuse.

Caring Mental Health Tech willing to work as many hours per week as necessary. Recognized as being the most popular tech among staff and patients. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of patients.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Mental Health Technician

The pavilion
CHAMPAIGN, IL
11.2021 - Current
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Supervised visitors entering the facility according to established security protocols.
  • Actively participated in continuing education programs related to mental health care delivery.
  • Assisted in the development of individualized treatment plans for patients.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Administered medications as prescribed by physician or psychiatrist.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Identified and addressed individual mental health challenges to support patients.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Aided patients in performing activities of daily living.
  • Assisted patients improve social relationships and engagement.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Accompanied patients to medical and counseling appointments.
  • Led individual and group therapy supporting prescribed procedures.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Administered oral medications following physician's prescriptions and instructions.

Security Officer

Securitas Security
Champaign, IL
05.2015 - 10.2021
  • Monitored [Number] security cameras and fire, building and alarm systems
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Checked and secured [Number] building entrances over [Frequency]
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Maintained safety by quickly responding to alarms and investigating disturbances

Customer Service Representative

Discount Tobacco
Rantoul, IL
01.2015 - 01.2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Recommended improvements to products and services to mitigate complaints.

74D Chemical Operations Specialist

United States Army
Fort Campbell North, KY
05.2004 - 03.2012
  • Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
  • Maintained up-to-date knowledge of applicable state and federal laws and regulations.
  • Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
  • Observed gauges, recording instruments and flowmeters to maintain specified conditions.
  • Maintained maintenance schedules and completed timely repairs.
  • Gathered intelligence on potential nuclear, biological and chemical problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Science - Human Services

Walden University
Minneapolis, MN
02-2024

Some College (No Degree) - Health Information Management

Ashford University
San Diego, CA

Skills

  • Observant
  • Customer relations skills
  • Natural leader
  • Office equipment proficiency
  • Retail sales customer service
  • Store maintenance
  • Organizational strengths
  • High-energy attitude
  • Problem-solving abilities
  • Courteous demeanor
  • Inbound and outbound calling
  • Stockroom procedures
  • Product organization
  • Inventory control
  • Active listening
  • Patient Safety Management
  • Behavior Management
  • Patient Assessment
  • Crisis Intervention
  • Progress Monitoring
  • Individual Counseling
  • De-Escalation Techniques
  • Family Relations
  • Medication Administration
  • Charting and Clinical Documentation
  • Clinical Documentation

Accomplishments

Military Awards:

Army Commendation Medal/Meritorious Unit Commendation/Army Good Conduct Medal/National Service Medal/Iraq Campaign Medal w/Campaign Star (x2)/Army Service Ribbon/ Overseas Service Ribbon (x2)

BRAVO Service Excellence Award - Pavilion Behavioral Mental Health Hospital - November 2023

Timeline

Mental Health Technician

The pavilion
11.2021 - Current

Security Officer

Securitas Security
05.2015 - 10.2021

Customer Service Representative

Discount Tobacco
01.2015 - 01.2017

74D Chemical Operations Specialist

United States Army
05.2004 - 03.2012

Bachelor of Science - Human Services

Walden University

Some College (No Degree) - Health Information Management

Ashford University

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Rezetta Smalls