Rezwanul H. Turza
Coon Rapids,MN
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 7 years. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jr. Software Developer
Emonics
Piscataway, NJ
07.2022 - Current
- Learned and adapted quickly to new technology and software applications.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Designed and updated layouts to meet usability and performance requirements.
- Reviewed code, debugged problems and corrected issues.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Managed full-cycle design tasks, handling phases from conception to completion while maintaining guidelines throughout.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Worked in Agile-driven environment to effectively maintain project timelines and utilize available resources.
- Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability.
- Pinpointed user experience issues to devise targeted suggestions for improving user experience.
- Completed full redesigns of existing websites to improve navigation,
enhance visuals and strengthen search engine rankings. - Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
System Engineer
Interventional Pain and Physical Medical Clinic, IPPMC
Sartell, MN
06.2017 - Current
- Provided technical IT support for over 50 workstations and servers
- Troubleshoot issues with NextGen (Electronic Health Records), MS Windows, MS Server, MRI PACS Image software, Peripheral devices, Network configuration and other upgrades
- Managed users and workstation using Active Directory and group policies
- Create/configure "NextGen - Healthcare Information Systems" templates
- Developed, implemented and updated infrastructure ensuring quality IT process
- Managed and configured Office 365 services and applications including Exchange, Teams, SharePoint, Azure Active Directory and AWS.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided preventive maintenance for servers, storage equipment and software.
- Implemented firewalls and antivirus software to maintain network integrity.
- Compiled, processed and analyzed test data and results to improve product quality.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Communicated status updates to affected parties when issues arose.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided outstanding helpdesk service and support to customers and colleagues.
- Developed IT policies and processes to comply with applicable HIPPA laws, regulations and framework.
- Oversaw information technology governance, risk and compliance.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Help Desk Technician
StratX IT Solutions
St. Cloud, MN
02.2020 - 06.2020
- Provided white glove remote support for 400+ clients like Hospitals and clinics, Law Firms, and Financial Firms
- Utilized ConnectWise, Automate management for Workstations (Windows 7, 10)/Servers (08, 08Rs, Hyper-V, 2012, Exchange 2010) configuration, Office 365, troubleshooting, AD maintenance, Group Policy Management, and other maintenance
- Used ConnectWise Ticket Management to resolve high volume inquiries remotely
- Vendor management and support for clients
- Provided networking support pertaining to network outages, remote inquiries, VPN access via Sopho & Sonicwall Firewalls
- Resolved inquiries via onsite and remote for Xerox, HP, Canon and Fujitsu MFP's and eFax
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and input commands to troubleshoot areas.
- Activated accounts for clients interested in new services.
- Processed over 60 support requests weekly for technical assistance on wide range of issues related to End client issues.
IT and AV Technician
Atwood Memorial Center, St. Cloud State University, SCSU
St. Cloud, MN
10.2015 - 12.2019
- Helped students and faculties with software, networking, printing or installation problems
- Setup computers, printers, projectors and wireless network in labs and classrooms
- Troubleshoot peripheral devices for students, staffs, faculties and other customers
- Operated Audio and Light equipment for events which had 300 to 800+ audiences
- Worked directly with student organizations and leaders to plan and execute events
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Pulled and terminated variety of cables.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed service and system maintenance as directed.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Led crew of audio-video installation team members.
- Trained 10 new employees according to company standards.
Program Assistant Intern
Campus Involvement, St. Cloud State University
St. Cloud, MN
01.2018 - 12.2018
- Managed and Supervised SCSU Huskies-Connect website & database where 200+ student organizations manage their profile, post details about events, meetings, conferences, programs, training, etc. and add to SCSU University Events Calendar
- Worked with Husky Involvement Guide program which assist 200+ student organization leaders in marketing and promoting their organization, programs, events, etc.
- Promoted student organizations and their activities through Social Media marketing
- Assisted 100+ Student Organizations with registering and managing organizations
- Sent weekly newsletter to all campus departments and 200+ student organizations
- Uploaded promotional contents of student organizations and campus events using FTP
Education
Bachelor of Science - Information Systems
St. Cloud State University
Saint Cloud, MN12.2019
Skills
- System Configuration
- Troubleshooting and Technical Support
- Network configuration and Administration
- System and Network Security
- Hardware and Software Monitoring
- Microsoft Exchange and Office365
- Firewalls, VPNs and security products
- Data and Systems Architecture
- VMware Virtualization and Cloud Services
- Salesforce Software
- Operating System Testing
- Hardware Installation and Maintenance
- Technical Analysis
- Maintenance Organization and Development
- Implementation experience in Database tools
- C#, Python, Java, and R language
- UI Updates
- Project Estimation
- Domain Registration
- Attention to Detail
- JIRA and Confluence
- Bug Fixes
- File Backup and Recovery
- Web Technologies: AngularJS, jQuery, Bootstrap
- DevOps Engineering
Certification
- Certified Scrum Master (CSM) | Authorized Certification ID: 27140301301381
- Google IT Professional certificate | Coursera 2019
- Project Management certificate | PMI Minnesota, through a SCSU course
- CompTIA A+ course online through Cybrary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We are part of this universe; we are in this universe, but perhaps more important than both of those facts, is that the universe is in us.
Neil deGrasse Tyson
Timeline
Jr. Software Developer
Emonics
07.2022 - Current
Help Desk Technician
StratX IT Solutions
02.2020 - 06.2020
Program Assistant Intern
Campus Involvement, St. Cloud State University
01.2018 - 12.2018
System Engineer
Interventional Pain and Physical Medical Clinic, IPPMC
06.2017 - Current
IT and AV Technician
Atwood Memorial Center, St. Cloud State University, SCSU
10.2015 - 12.2019
Bachelor of Science - Information Systems
St. Cloud State University
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