ROBERT FELLOWS
Garfield Heights,US
Summary
Accomplished Property Manager with a proven track record. Enhancing operational efficiency and tenant satisfaction. Expert in budget management, property maintenance, and achieving a 100% increase in crew satisfaction. Skilled in customer service and project management, adept at building a reputation for maximizing apartment occupancy numbers.
Overview
12
12
years of professional experience
Work History
District Manager
Valet Living
07.2024 - Current
- Conducted regular visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for valets on how to maximize productivity.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, and disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining high customer service satisfaction.
- Ensured that all valets met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, and finance, to achieve goals set by upper management.
Property Manager
Millennia Housing Management LTD.
05.2024 - 07.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Provided information to clients regarding program regulations, policies, and procedures.
- Maintained client files with up-to-date records for all HUD participants.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Monitored rental units for lease violations and other non-compliance issues.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, and landscaping.
- Prepared monthly reports detailing financial(budget) performance data such as revenue growth, and expenses incurred.
Property Manager
RHM Real Estate
07.2023 - 03.2024
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
- Purchase building and maintenance supplies, equipment, or furniture
- Prepare detailed budgets and financial reports for properties
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgages, taxes, and incurred operating expenses
- Planned, scheduled and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
General Manager
360Painting
09.2022 - 03.2023
- Set up meeting with potential clients
- Meet with potential clients about paint jobs
- Oversee paint jobs and quality control of paint jobs
- Collect payments before and after job is completed
Property Manager
Elon Property Management
07.2021 - 08.2022
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments rental fees and deposits and payments
- Updated tenant and unit information to keep current in the housing database
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Solicited and analyzed bids for repairs renovation and general maintenance
- Conducted apartment tours for potential tenants and answered questions about the property
- Reviewed completed applications and assessed household information against file history and program regulations
- Maintained thorough accurate and compliant records for internal and regulatory audits
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Developed and managed highly skilled on-site staff through recruitment training and motivation
Waste Management
10.2019 - 07.2021
- Maintained a clean and safe work environment
- Resulting in no complaints filed with management and a 100% increase in crew satisfaction
Billing Specialist
MediaNews Group
01.2020 - 03.2020
- I process and submit billing requests
- I handle emails for billing adjustments and work in the Citrix Receiver system
Property Manager/Tenant Liaison
Jay Phoenix Investments, LLC
05.2019 - 09.2019
- Rent and show homes to potential tenants
- Schedule utility turn-on and work with different city hall building departments to make sure homes are up to code and fees are paid
- Collect rent and make sure tenants have bills in their names
- Scan paperwork into the system and make sure property owners & tenants have a copy of the paperwork
- Maintenance repairs on homes
- Such as lock changes, fence repairs, installation of handrails, and fixing deck banisters
Property Manager
LeanDog Software, Inc
04.2018 - 11.2018
- Maintenance, Janitorial Duties, Groundskeepers, Moat Cleaner, Painter
- Party/Meeting Set-Up Showing The Property
Cleveland Clinic
06.2017 - 12.2017
- Schedule patients for appointments
- Register insurance for patients
Virtual Customer Service Representative
Amazon.com
04.2017 - 06.2017
- Answer customer's questions about a refund, replacement, and reship items
Job Coach
L.E.A.P
05.2016 - 04.2017
- Work with individuals with disabilities
- Provide leadership and instruction on how to do their job correctly
Legal Assistant
Marsh & McLennan Group
04.2016 - 05.2016
- Separated and organized MLB documents
- Scan MLB documents into the computer
- Place MLB documents into the folder so they can be boxed to be shipped out
KeyBank
03.2016 - 04.2016
- Cut and separate incoming daily mail
- Separate daily mail by zip codes into the correct tray
- Organize taxes and checks to be scanned into the system
Bid Desk Specialist
Safeguard Properties
11.2012 - 10.2015
- Submit bids to Fannie Mae to repair and fix vacant homes
- Email contractors and make sure the proper information is being provided to Safeguard
- Submit approvals and denials to Fannie Mae for contractor's housing repairs
- Worked extensively in Microsoft programs
- Scheduled/trained other employees
Education
Journalism & Mass
Youngstown State University
Youngstown, OHHigh School Diploma - undefined
South High School
Willoughby, OH06.2003
Skills
- Quick Books
- 10-Key Entry
- Office Management
- Marketing
- Customer Service
- Property Management
- Yardi
- Accounts Payable
- Data Entry
- Outlook
- Medical Terminology
- Property Manager
- Project Management
- Budgeting skills
- Multi-unit management
Timeline
District Manager
Valet Living
07.2024 - Current
Property Manager
Millennia Housing Management LTD.
05.2024 - 07.2024
Property Manager
RHM Real Estate
07.2023 - 03.2024
General Manager
360Painting
09.2022 - 03.2023
Property Manager
Elon Property Management
07.2021 - 08.2022
Billing Specialist
MediaNews Group
01.2020 - 03.2020
Waste Management
10.2019 - 07.2021
Property Manager/Tenant Liaison
Jay Phoenix Investments, LLC
05.2019 - 09.2019
Property Manager
LeanDog Software, Inc
04.2018 - 11.2018
Cleveland Clinic
06.2017 - 12.2017
Virtual Customer Service Representative
Amazon.com
04.2017 - 06.2017
Job Coach
L.E.A.P
05.2016 - 04.2017
Legal Assistant
Marsh & McLennan Group
04.2016 - 05.2016
KeyBank
03.2016 - 04.2016
Bid Desk Specialist
Safeguard Properties
11.2012 - 10.2015
High School Diploma - undefined
South High School
Journalism & Mass
Youngstown State University
Similar Profiles
Allison N. PaceAllison N. Pace
Lead Valet Attendant at Trash Valet, Valet LivingLead Valet Attendant at Trash Valet, Valet Living
RASHAAD H. PAYTONRASHAAD H. PAYTON
District Manager at Valet LivingDistrict Manager at Valet Living
Marivel BowndsMarivel Bownds
Sr. Regional Sales Manager at Valet LivingSr. Regional Sales Manager at Valet Living
Rose KopniskyRose Kopnisky
Order Processor at Valet LivingOrder Processor at Valet Living
Jade PetiteJade Petite
Occupational Health Technician at Cleveland Clinic Lakewood Family Health CenterOccupational Health Technician at Cleveland Clinic Lakewood Family Health Center