Years of professional experience in customer support
Ronald Foster
Customer Support Professional
Raeford ,NC
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure a remote customer service position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to achieve customer satisfaction. I also have a strong background in customer relations and communication.
Overview
5
5
Work History
Porter
Carrols Corporation
10.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Resolved guest inquiries punctually and politely for professional customer service.
- Stored supplies safely and securely to prevent theft and damage.
Customer Service Representative
ECS Virtual Customer Support
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Food Production Worker
Butterball, LLC
03.2021 - 12.2021
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items for shipment and organized orders for delivery.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Worked in production to improve efficiency.
Education
Certificate - Office Technology/Network Administration
ECPI College of Technology
Raleigh, NC06.1996
High School Diploma -
Frankfurt American High School
Frankfurt, West Germany05.1979
Skills
- Conflict Resolution
- Computer Proficiency
- Customer Service
- Critical Thinking
- Active Listening
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Managing Multiple Tasks
- Problem-Solving Ability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Porter
Carrols Corporation
10.2022 - Current
Customer Service Representative
ECS Virtual Customer Support
03.2022 - Current
Food Production Worker
Butterball, LLC
03.2021 - 12.2021
Certificate - Office Technology/Network Administration
ECPI College of Technology
High School Diploma -
Frankfurt American High School
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