Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Work Availability
Timeline
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R. Francia

Jersey City,NJ

Summary

Results oriented, outstanding patient-care delivery with an unparalleled record in exceeding patient care needs. Delivered and assisted continuous improvement initiatives in and productivity. Thrived in changing business needs with the capability to multitask in fast paced environments without compromising service quality and patient safety.

Knowledgeable [Desired Position] with robust background in behavioral support. Skilled in developing and implementing effective behavior intervention plans, positively impacting client outcomes. Demonstrated expertise in crisis intervention and behavior analysis techniques.

Behavioral health professional with proven track record in supporting individuals with diverse behavioral needs. Adept at creating and maintaining structured environments that foster positive behaviors and emotional well-being. Known for strong team collaboration and adaptability to changing client needs, excelling in communication and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Behavioral Support Technician

Department of Human Services/Hunterdon Developmental Center
06.2022 - Current
  • Company Overview: Hunterdon Developmental Center is a developmental center Hunterdon County, NJ
  • The center provides a broad spectrum of behavioral, medical and habilitation services to women and men with intellectual and developmental disabilities
  • Implementation and design of behavior reduction and skill acquisition treatment plans for a variety of residents
  • Responsible for crisis prevention and intervention in day to day activities, monitor their behavior, record and collect data on residents' progress, and communicate with them, their families and the interdisciplinary team to ensure residents’ are thriving and obtaining the optimum quality of life
  • Key Highlights
  • Develops resident service plans with the Team Psychologist, assesses and updates by adhering to evidence based models and utilizing a strengths-based approach to address behavioral deficit, guide personal independence and develop coping strategies
  • In-servicing staff to appropriate training related to behavior management, redirection, and communication tools from residents’ Behavioral Support Plans
  • Develops resident service plans and care plans with the Team Psychologist, assesses and updates plans on a timely basis to ensure desired positive outcomes
  • Maintain stimulating activity programs that challenge residents mentally, physically, and spiritually and that match individual preferences and capabilities
  • Report incidents or accidents involving residents to Director of Quality Assurance and stakeholder staff and record all necessary information on the Resident Incident and Accident Report
  • Manages residents with activities of daily living such as bathing, dressing, grooming, dining, continence care, mobility, and other functions as designated in the residents’ service plan
  • Organizes and assists residents at meals with menu selection choices, resetting tables, serving meals, delivering meals to rooms, and laundering of table linens on designated shifts
  • Provides input into the development and integration of the patients interdisciplinary care plan during IDT meetings

Habilitation Plan Coordinator

Department of Human Services/Community Development Unit
01.2022 - 06.2022
  • Managed, assessed, implemented and evaluated the appropriate group home placements for a vast population of developmental disabled individuals with mental and physical challenges while ensuring optimum quality of life and safety in their new homes secondary to assisting case management in fulfilling the personal needs of the individuals and their family members
  • Key Highlights
  • Upon receipt of placement requests or referrals, conducts quality and content review, record in requisite CDU data and information systems and begin placement search as needed in accordance with CDU Prioritization Criteria
  • Evaluates and identifies plan of action, ensuring thorough and timely search for out of home placement, ensure case movement and complete necessary follow up
  • Functions as point person in communication with internal and external stakeholders for placement status, ensuring quality and timeliness of CDU referral process and data collection
  • Responds promptly to requests for information from stakeholders/agency providers regarding potential group home placement and assists Case Managers ensure Meet and Greet are scheduled in a timely manner for the clients with the agency providers’ in their group homes to ensure appropriate placement
  • Planned, organized and facilitated virtual teams meetings with case management team to ensure that group home placements for individual clients were thoroughly evaluated and appropriate and reassessed placement if needed

Behavioral Support Technician

Department of Human Services/Hunterdon Developmental Center
01.2019 - 01.2022
  • Company Overview: Hunterdon Developmental Center is a developmental center Hunterdon County, NJ
  • The center provides a broad spectrum of behavioral, medical and habilitation services to women and men with intellectual and developmental disabilities
  • Implementation and design of behavior reduction and skill acquisition treatment plans for a variety of residents
  • Responsible for crisis prevention and intervention in day to day activities, monitor their behavior, record and collect data on residents' progress, and communicate with them, their families and the interdisciplinary team to ensure residents’ are thriving and obtaining the optimum quality of life
  • Key Highlights
  • Develops resident service plans with the Team Psychologist, assesses and updates by adhering to evidence based models and utilizing a strengths-based approach to address behavioral deficit, guide personal independence and develop coping strategies
  • In-servicing staff to appropriate training related to behavior management, redirection, and communication tools from residents’ Behavioral Support Plans
  • Develops resident service plans and care plans with the Team Psychologist, assesses and updates plans on a timely basis to ensure desired positive outcomes
  • Maintain stimulating activity programs that challenge residents mentally, physically, and spiritually and that match individual preferences and capabilities
  • Report incidents or accidents involving residents to Director of Quality Assurance and stakeholder staff and record all necessary information on the Resident Incident and Accident Report
  • Manages residents with activities of daily living such as bathing, dressing, grooming, dining, continence care, mobility, and other functions as designated in the residents’ service plan
  • Organizes and assists residents at meals with menu selection choices, resetting tables, serving meals, delivering meals to rooms, and laundering of table linens on designated shifts
  • Provides input into the development and integration of the patients interdisciplinary care plan during IDT meetings

Human Services Technician

Department of Human Services/Greystone Park Psychiatric Hospital
08.2017 - 01.2020
  • Company Overview: Greystone Park Psychiatric Hospital has450 beds psychiatric hospital
  • Greystone is one of five psychiatric facilities throughout the state that make up the Division of Mental Health within DHS
  • Responsible for directly interfacing and delivering highest quality patient care as well as ensuring the safety of residents’ ranging from criminally insane, schizophrenic, obsessive compulsive and Alzheimer’s/dementia, fellow colleagues and providing continuous collaboration with other unit members, nursing staff and psychiatric/medical staff to the goals and objectives of the department
  • Key Highlights
  • Responsible for the organization and facilitation of daily morning community meetings for residents and/or their family members to ensure that monthly resident program goals and outcomes were met
  • Responsible for accurately administering client daily vital signs and intake and output and properly documenting in a timely manner
  • Ensures patient safety and security by interfacing directly with clients utilizing face check
  • Actively participates in required continued psychiatric and nursing education programs and provides continued feedback for performance improvement delivery for the departments

Behavioral Support Professional

DHS/ARC of Union County/Behavioral Opportunities
02.2019 - 12.2019
  • Responsible for assisting on developing and implementing Behavior Support Plans for residents in Behavioral Day and Group Home Programs and ensuring their compliance and the safety of residences with underlying Psychiatric, developmental and Alzheimer’s/dementia disorders under the standards of the Department of Human Services
  • Key Highlights
  • Assist residents with activities of daily living such as bathing, dressing, grooming, dining, continence care, and other functions as designated in the residents’ service plan
  • Provide appropriate in-service training to direct care staff relating to such areas as behavior management, redirection, and communication tools prior to expiration of Behavioral Support Plans every6 months
  • Help provide medication supervision within State guidelines, when so directed
  • Assisting clients to and from scheduled programs and providing for them a stimulating environment where learning and enjoyment is obtained

Unit Coordinator – Same Day Surgery

Hackensack Meridian Health Networks
01.2011 - 09.2016
  • Company Overview: Hackensack University Medical Center in Hackensack, NJ is ranked nationally in4 adult specialties
  • Hackensack University Medical Center is a710-bed general medical and surgical facility and is a magnet hospital and is a provider of inpatient and outpatient services
  • Responsible for effective and efficient functioning of the nursing unit including coordination of information, unit organization and communication with other departments and physicians
  • Administered departmental functions by ensuring that unit members in collaboration adhere to the goals and objectives of the department
  • Key Highlights
  • Promotes established policies and procedures for patient care appropriate to age, diagnosis, symptoms, and physicians' orders
  • Responsible for maintaining the continuity of patient flow by administration of patient admission and discharge: charts completion, worksheets, clerical admission and ad hoc paperwork
  • Assists RN and MD staff with the assessment of acute and chronic pain using hospital approved pain scale
  • Reassesses pain management after intervention and documents effectiveness using hospital approved pain scale

Unit Coordinator – Step Down ICU

Hackensack Meridian Health Networks
01.2004 - 12.2010
  • Company Overview: Hackensack University Medical Center in Hackensack, NJ is ranked nationally in4 adult specialties
  • Hackensack University Medical Center is a710-bed general medical and surgical facility and is a magnet hospital and is a provider of inpatient and outpatient services
  • Performed pre-admission and admitting functions for the Step Down ICU in an organized and timely manner for the department
  • Ensures that those in collaboration adhere to the goals and objectives of the department in accordance with its policies and procedures
  • Complies with departmental standards regarding training, professional development, communication, safety and emergency situations
  • Key Highlights
  • Serves as unit point of contact for patients, visitors, physicians and other hospital employees
  • Responds to emergencies and codes by assisting in prioritizing medical staff activities
  • Supports the provision of outpatient services within the Step Down ICU department by coordinating inter departmental communication
  • Participate in monitoring patient care standards by ensuring safe bed transfers, admissions and discharges to and from the ICU floors and step down ICU floors in a timely manner
  • Responsible for code cart checks prior, and after codes and for required routine bi-weekly code cart checks
  • Transcribed physician orders, and reconciled patient charges
  • Assures the application of diagnostic reports and communication of information as appropriate

Education

Bachelor of Science - Nursing

Fairleigh Dickinson University
01.2016

Bachelor of Arts - Psychology

Fairleigh Dickinson University
01.1998

Skills

  • Client Requirements Assessment
  • Health Information Management
  • Quality Control Management
  • Operational Problem Analysis
  • Enhanced Situational Awareness
  • Time Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Software: Trained as an Epic, MS Word, MS Excel, Power Point Applications and User, Teams MS Word, Zoom Conference User
  • Certification: RN License #:95390944, Basic Life Support (BLS) /Healthcare Provider

LNGG

Languages: Proficient in Tagalog and Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Behavioral Support Technician

Department of Human Services/Hunterdon Developmental Center
06.2022 - Current

Habilitation Plan Coordinator

Department of Human Services/Community Development Unit
01.2022 - 06.2022

Behavioral Support Professional

DHS/ARC of Union County/Behavioral Opportunities
02.2019 - 12.2019

Behavioral Support Technician

Department of Human Services/Hunterdon Developmental Center
01.2019 - 01.2022

Human Services Technician

Department of Human Services/Greystone Park Psychiatric Hospital
08.2017 - 01.2020

Unit Coordinator – Same Day Surgery

Hackensack Meridian Health Networks
01.2011 - 09.2016

Unit Coordinator – Step Down ICU

Hackensack Meridian Health Networks
01.2004 - 12.2010

Bachelor of Arts - Psychology

Fairleigh Dickinson University

Bachelor of Science - Nursing

Fairleigh Dickinson University

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R. Francia