Richard Grosso
Essington,PA
Summary
To obtain a challenging position that offers strong opportunities for learning and growth, as well as career advancement. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
36
36
years of professional experience
1
1
year of post-secondary education
Work History
On Call Repair Technician
Ashley MacKenzie Staffing
Philadelphia, PA
06.2006 - 01.2023
- Receiving trouble calls 24 hours a day
- If available, respond to trouble call within one hour
- Diagnose systems for failed components and repair or replace failed components.
- Dismantled machines and equipment to remove defective parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Dispatcher/Logistics Coordinator
ON TIME Logistics
Philadelphia, PA
08.2009 - 01.2022
- Provide clients with continuous notification and follow-up (including but not limited to flight and customs delays, proof-of-delivery, charges, problem resolution)
- Review and check all documentation for domestic transport, export or import of international shipments
- Work through problems with service partners, airlines and carriers with minimal assistance
- Organizing and routing drivers across the Philadelphia Metro area for delivery of time critical shipments
- Shipments consisted of human organs for transplant, aircraft parts, medical equipment, computer parts and general freight.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Produced weekly status reports detailing logistic operations and problems.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Traffic Editor
Traffic.com
Wayne, PA
06.2007 - 04.2009
- Organizing and editing traffic information from multiple sources
- Editing and producing traffic updates which may be used by broadcast affiliates or posted to the Traffic.com website
- Monitoring police, fire and emergency services scanners as well as traffic cameras and speed sensors.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Checked reference sources to verify incidents.
- Prepared, rewrote, and edited pieces to improve readability and impact.
Project Manager
CyberTek LLC
Brookhaven, PA
01.2006 - 06.2007
- Research, design and implementation of:
- VoIP, PBX systems, and CCTV security systems
- Multi-site networks and Ground up networks
- Accounting, payroll, inventory, scheduling, customer support and sales and marketing.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
Assistant Store Manager/Cellular Sales
Samgoody
Springfield, PA
09.2005 - 02.2006
- Managed a crew of 15 to 25 employees ensuring a superior level of customer service and maintaining payroll, inventory and reducing Shrinkage.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Gamestop
Collingdale, PA
09.2004 - 09.2005
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Eased team transitions and new employee orientation through effective training and development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Laptop Repair Technician
Computer System Solutions
Essington, PA
06.2004 - 09.2004
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Disassembled computers to perform diagnostics and check for repair needs.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Shift Manager
Wawa Food Markets
Essington, PA
03.2001 - 03.2003
- Managed a crew of 8 people in all areas of operations providing prompt and professional service to exceed customer expectations
- Responsible for scheduling and monitoring all assigned duties, reconciling daily cash report and safe balances to ensure proper cash flow.
Education
Associates - Network Administration
The CHUBB Institute
09.2003 - 06.2004
Skills
MS Office
Timeline
Dispatcher/Logistics Coordinator
ON TIME Logistics
08.2009 - 01.2022
Traffic Editor
Traffic.com
06.2007 - 04.2009
On Call Repair Technician
Ashley MacKenzie Staffing
06.2006 - 01.2023
Project Manager
CyberTek LLC
01.2006 - 06.2007
Assistant Store Manager/Cellular Sales
Samgoody
09.2005 - 02.2006
Assistant Store Manager
Gamestop
09.2004 - 09.2005
Laptop Repair Technician
Computer System Solutions
06.2004 - 09.2004
Associates - Network Administration
The CHUBB Institute
09.2003 - 06.2004
Shift Manager
Wawa Food Markets
03.2001 - 03.2003
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