Rhaelynn Nelson
Dothan,AL
Summary
Dynamic and personable professional with proven expertise in customer service, excelling in client relations and schedule coordination. Renowned for optimizing office productivity and cultivating positive customer experiences, while fostering a warm and welcoming environment for patients and their families.
Overview
6
6
years of professional experience
Work History
Orthotics and Prosthetics Receptionist
Southern Bone and Joint Specialists
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Customer Care and Marketing Team
Sportsmans Outfitters LLC and Bruin Outdoors
09.2021 - 03.2024
- Maintained successful field campaigns with organized calendars and files.
- Connected with customers through in-store service events and social media based initiatives.
- Helped optimize campaigns by accurately tracking event traffic, production activities and product supplies.
- Discovered new marketing and distribution channels from campaign insights.
- Tracked market and industry trends by following online chatter.
- Collaborated and researched market needs and marketing strategies with product team.
- Contacted customers to respond to inquires or notify of claim investigation results or adjustments.
- Resolved customers service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Set up customer accounts in system and updated details to reflect current information.
Personal Assistant to the Owner
David's Performance Factory
08.2019 - 07.2021
- Carried out personal errands, including shopping, payment of bills, and follow-up on home maintenance work.
- Managed incoming telephone calls and emails.
- Used social media to conduct preliminary research as requested by executive.
- Managed active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs.
- Scheduled meetings and conference calls, including planning and set-up, and agenda preparation.
- Performed word processing and created spreadsheets for data analysis.
- Screened incoming calls and visitors to avoid unnecessary work interruptions.
- Kept the team productive and on schedule by coordinating appointments and skillfully responding to routine inquires.
- Handled telephone, email, postal mail inquires, and personally handling basic questions while compiling lists for management review.
Administrative Coordinator
David's Performance Factory
08.2019 - 07.2021
- Answered incoming calls and directed messages to correct party.
- Supported front office staff by providing word processing of correspondence and reports.
- Assisted the company in preparing proposals for new business, including editing and collating.
- Greeted visitors and escorted them to their destinations.
- Filed and retrieved documents, introducing more efficient filling system adopted by company.
- Prioritized and managed multiple tasks and competing priorities in serving requests from senior managers.
- Gained valuable skills by learning how to create spreadsheets and use pivot tools.
- Developed social media presence for company by creating LinkedIn, Facebook, and Instagram Profiles.
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
Education
High School Diploma -
James Madison Student Portal
Norcross, GA01-2022
Skills
- Schedule Management
- Personal Services
- Business Correspondence
- Prioritization
- Administrative Support
- Collaboration
- Logistics Coordinator
- Client Relations
- File Management
- Organization Skills
Timeline
Orthotics and Prosthetics Receptionist
Southern Bone and Joint Specialists
04.2024 - Current
Customer Care and Marketing Team
Sportsmans Outfitters LLC and Bruin Outdoors
09.2021 - 03.2024
Personal Assistant to the Owner
David's Performance Factory
08.2019 - 07.2021
Administrative Coordinator
David's Performance Factory
08.2019 - 07.2021
High School Diploma -
James Madison Student Portal
Similar Profiles
Emma QuinceyEmma Quincey
Cast Technician at Southern Bone and Joint SpecialistsCast Technician at Southern Bone and Joint Specialists
Barbara Brinkerhoff-AnslowBarbara Brinkerhoff-Anslow
Registered Nurse-Post Anesthesia Care Unit at Bone & Joint SpecialistsRegistered Nurse-Post Anesthesia Care Unit at Bone & Joint Specialists
Mikaela VasconezMikaela Vasconez
Occupational Therapy Student Level IIB Fieldwork at Bone and Joint Specialists of WinchesterOccupational Therapy Student Level IIB Fieldwork at Bone and Joint Specialists of Winchester