Rhae’von Beverly

• Greeting visitors: Welcoming guests in a friendly and professional manner

• Answering phones: Answering, screening, and forwarding calls

• Handling mail: Sorting, receiving, registering, and distributing mail, deliveries, and documents

• Scheduling appointments: Maintaining an appointment book

• Preparing rooms: Setting up meeting and training rooms

• Providing information: Providing basic and accurate information in person, via phone, or email

• Directing visitors: Helping visitors navigate the office and directing them to the appropriate person or office

• Maintaining office security: Following safety procedures and controlling access via the reception desk

• Keeping the reception area tidy: Ensuring the reception area is presentable and has all necessary materials

• Assisted clients with mortgage and tax payments, providing clear and accurate information.

• Managed sensitive documents and handled confidential information with care.

• Provided customer service via phone and email, resolving issues and answering queries promptly.

• Handled high volumes of incoming calls, providing excellent customer service and efficiently resolving inquiries.

• Performed data entry using Excel, Salesforce, and Avaya, ensuring accurate record-keeping.

• Screened and forwarded calls, maintaining effective communication with various departments.

• Scheduled staff and managed calendars to ensure smooth operations of church events and services.

• Developed strong working relationships with church members and staff, facilitating communication and coordination.

• Maintained office organization and assisted with administrative tasks as needed.

• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.