Rhaina Bernal
Lakeland,FL
Summary
Proven to excel in high-volume environments, I leveraged my multitasking prowess and engaging personality at La Gran Muralla to elevate customer satisfaction significantly. My expertise in liquor knowledge and commitment to cleanliness contributed to a positive and efficient service atmosphere, fostering loyal clientele and enhancing team performance through responsible alcohol service and exceptional customer care. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Dynamic individual with hands-on experience in Real estate and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Bartender
La Gran Muralla
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Bartender
Streamsong Resort
05.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Realtor
Keller Williams Realty Smart
01.2023 - 09.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Brand Representative
Hollister.Co
05.2015 - 01.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
Server
Glory Days Grill
03.2018 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Sonnys Real Pit BBQ
04.2016 - 03.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Associate of Science - Radiology
Keiser University
Lakeland, FL06.2028
High School Diploma -
Kathleen High School
Lakeland, FL06.2016
Skills
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Team player attitude
- Engaging personality
- Customer service expertise
- Organizational ability
- Contract Negotiation
- Client Relations
- Schedule Coordination
- Market Research
- Social Media Marketing
- Guest Engagement
- High-volume dining
- Guest Engagement
- Cash Handling
- Sales expertise
- Food safety understanding
- Menu Memorization
Timeline
Bartender
La Gran Muralla
06.2024 - Current
Realtor
Keller Williams Realty Smart
01.2023 - 09.2023
Server/Bartender
Streamsong Resort
05.2021 - 06.2024
Server
Glory Days Grill
03.2018 - 07.2019
Bartender
Sonnys Real Pit BBQ
04.2016 - 03.2018
Brand Representative
Hollister.Co
05.2015 - 01.2021
Associate of Science - Radiology
Keiser University
High School Diploma -
Kathleen High School
Similar Profiles
Sonia AshiSonia Ashi
Restaurant manager of our own family business at BCN LA MURALLA Y SIDDARTHARestaurant manager of our own family business at BCN LA MURALLA Y SIDDARTHA
Gisela AllocoGisela Alloco
Cleaning Crew Member at Hotel La Madonnina Di Gran ParadisoCleaning Crew Member at Hotel La Madonnina Di Gran Paradiso
Rebeca PinaRebeca Pina
Sunday School Teacher at Iglesia La Gran Commission De JesucristoSunday School Teacher at Iglesia La Gran Commission De Jesucristo