Summary
Overview
Work History
Education
Skills
Timeline
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Rhaina Jarrell

Lake Havasu City,AZ

Summary

Dedicated administrative professional with a proven track record in fast-paced office environments, demonstrating strong team collaboration, punctuality, and productivity. Possesses expertise in diverse clerical tasks, staff support, customer service, travel coordination, and file management, showcasing exceptional planning, problem-solving, and communication skills. Detail-oriented and organized team player adept at handling multiple projects simultaneously with a high level of accuracy.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Praxair Distribution Inc.
03.2006 - 05.2012
  • Processed customer orders accurately and within agreed timeframes, ensuring adherence to service standards.
  • Handled cash register transactions with precision while delivering exceptional customer service and addressing client inquiries effectively.
  • Managed multi-line phone system, routed calls, delivered messages, and greeted visitors.
  • Interacted with vendors, contractors, and professional services personnel, facilitating orders and conveying instructions.
  • Enhanced office efficiency by implementing organizational systems and streamlining administrative processes.
  • Provided support to executive staff by scheduling meetings, preparing documents, and managing expense reports.
  • Maintained strict confidentiality of sensitive information through secure filing systems.
  • Improved document organization with thorough file maintenance and streamlined invoice processing procedures.
  • Coordinated office supply inventory management to prevent workflow disruptions.
  • Received and sorted incoming mail and packages, ensuring accurate recording and distribution.
  • Developed and updated spreadsheets and databases for performance and sales data analysis.
  • Monitored compliance with Department of Transportation and FDA regulations.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Organized office events, such as holiday parties and team-building activities, fostering a positive company culture and boosting employee morale.

Customer Service Supervisor

Mesa Airlines
08.2002 - 03.2006
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Increased repeat business through personalized interactions, building rapport with customers, and engaging in finding amiable solutions to transportation issues.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests, efficiently handling check-in and boarding processes.
  • Managed flight reservations and ticketing for an improved overall passenger experience.

Ticket Agent

American Airlines
08.2001 - 06.2002
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, modifications, and resolving complaints promptly, maintaining a professional demeanor.
  • Streamlined the check-in process for faster boarding times, improving the overall passenger experience.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.

Education

Eagle Valley High School
Gypsum, CO
05.2001

Skills

  • Filing
  • Data Entry
  • Reception Oversight
  • Spreadsheet Management
  • Office Administration
  • Document Control
  • Information Security
  • Invoice Processing
  • Expense Reporting
  • Document Management
  • Documentation and Recordkeeping
  • Records Management Systems
  • Multi-Line Telephone Systems
  • Account Reconciliation
  • Customer and Client Relations
  • Microsoft Excel
  • Expense Validation

Timeline

Administrative Assistant

Praxair Distribution Inc.
03.2006 - 05.2012

Customer Service Supervisor

Mesa Airlines
08.2002 - 03.2006

Ticket Agent

American Airlines
08.2001 - 06.2002

Eagle Valley High School

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Rhaina Jarrell