RHAINES BOOTHE
The Bronx,NY
Summary
Aviation Specialist with over 20 years of experience in the hospitality industry. A self-starter, dependable, and consistently recognized for successfully resolving wide ranging customer issues while remaining calm in a high-pressured environment. A dedicated team player and individual contributor with excellent communication skills. A passion for service excellence, with a proactive approach to meeting and exceeding guest expectations. The ability to learn new software and programs as required.
Overview
18
18
years of professional experience
Work History
Guest Service Concierge/ Weekend Supervisor
NETJETS AVIATION
White Plains
01.2008 - Current
- Respond to guest requests for special arrangements including transportation and catering.
- Manage and supervise a team of fifteen employees on the weekends by assigning work schedules and tasks.
- Attain a high level of service by providing advanced notice of peak activity and daily reports with individual flight information.
- Communicate with flight crew regarding local process, owner information, and assist with coordination of services at local and other airports.
- Troubleshoot all arriving and departing flights and proactively correct problems with catering and ground transportation to ensure flawless service.
- Uses critical thinking skills and procedures necessary for any unique developments to prevent service interruptions.
- Conduct pre-departure briefing for crew members.
- Conduct flight following of netjets aircraft and informs others of aircraft status
- Work with local 3rd party vendors to ensure expectations are being meet while maintaining a professional demeanor.
- Responsible for promoting quality and service to customers leasing private aircrafts from this Warren Buffet owned multi-Billion-dollar company.
Education
BBA - Hospitality Management
Monroe College
New Rochelle, NY01.2008
Skills
- Proficient with computers and Microsoft office: Word, Excel, PowerPoint, Flight Explore,
- Flight Aware
- Great Communicator both verbal and written
- Self starter
Timeline
Guest Service Concierge/ Weekend Supervisor
NETJETS AVIATION
01.2008 - Current
BBA - Hospitality Management
Monroe College