Rhaira Pratt
Medway,MA
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Mobile Go Detail
08.2022 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Administrative Assistant
Chaves Services
07.2020 - Current
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Wrote press releases and posted updates to social media.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Insurance Billing Specialist
VNA Care
12.2019 - 02.2020
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
Education
High School Diploma -
Tri County RVTHS
Franklin, MA05.2014
Skills
- Records Management Systems
- Records Management
- Documentation
- Excel Spreadsheets
- Business Administration
- Microsoft Office
- Critical Thinking
- Calendar Management
- Correspondence Writing
- Data Management
- Schedule Management
- Data Collection
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Virtual Assistant
Mobile Go Detail
08.2022 - Current
Administrative Assistant
Chaves Services
07.2020 - Current
Insurance Billing Specialist
VNA Care
12.2019 - 02.2020
High School Diploma -
Tri County RVTHS
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