Rhakia Joseph
Columbia,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Promotional Manager
Fly High Bread, LLC
04.2017 - Current
- Managed day-to-day functions of promotion and marketing departments.
- Collaborated with sales staff to plan campaigns.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers and company officials.
Healthcare Recruiter
Athrive Healthcare Staffing Solutions
04.2021 - 04.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Scheduled interviews with other healthcare professionals.
- Worked with healthcare employees to determine specific job qualifications.
- Collaborated with HR leadership regarding candidate salary determinations.
Bank Teller
Wells Fargo
04.2021 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Monitored and reported suspicious activity in line with bank security policies.
Data Entry Clerk & Special Projects
Aerotek:Recruiting And Staffing(at DXC Technology)
04.2018 - 04.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Developed and implemented data entry operations.
Executive Office Administrator
Rexbytes
11.2012 - 11.2017
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Associate
Jared The Galleria Of Jewelery
10.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Receptionist, Medical Records
Palmetto Cardiology Associates
08.2011 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
No Degree - Accounting
Midlands Technical College
West Columbia, SC12.2024
Skills
- Budget Understanding
- Marketing Communications
- Expense Tracking
- Promotional Planning
- Contract Negotiation
- Interviewing Clients
- Recruitment
- Pre-Employment Screening
- New Hire Onboarding
- Customer Needs Assessment
- Financial Transactions
- Financial Software
- Money Handling
- File Management
- Word Processing
- Meticulous Attention to Detail
Certification
- Licensed Realtor - 2019 - Present
Timeline
Healthcare Recruiter
Athrive Healthcare Staffing Solutions
04.2021 - 04.2022
Bank Teller
Wells Fargo
04.2021 - 01.2022
Data Entry Clerk & Special Projects
Aerotek:Recruiting And Staffing(at DXC Technology)
04.2018 - 04.2019
Sales & Promotional Manager
Fly High Bread, LLC
04.2017 - Current
Sales Associate
Jared The Galleria Of Jewelery
10.2014 - 01.2016
Executive Office Administrator
Rexbytes
11.2012 - 11.2017
Front Desk Receptionist, Medical Records
Palmetto Cardiology Associates
08.2011 - 09.2013
No Degree - Accounting
Midlands Technical College
- Licensed Realtor - 2019 - Present
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