Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhalani Smith

Oakland,California

Summary

Well-qualified Customer Service and Sales Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

5
5
years of professional experience

Work History

Cafe Associate & Park Ambassador

Children's Fairyland
Oakland, CA
08.2022 - 10.2022
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Fulfilled customer orders while complying with pricing, packaging and weighing procedures.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Bakery Team Member

Whole Foods Market Inc
Oakland, CA
12.2021 - 07.2022
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.

Sales Clerk

CVS Pharmacy
Oakland, CA
01.2020 - 09.2021
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Processed payments and returns with accuracy and efficiency.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Customer Service Associate

Macy's Inc
San Francisco, CA
03.2019 - 06.2019
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Informed customers about special promotions and provided detailed information for various products.

Sales Associate

Macy's Inc
San Francisco, CA
06.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Seasonal Sales Associate

Macy's Inc
San Francisco, CA
12.2017 - 01.2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Education

Liberal Arts And General Studies

Envision Academy For Arts & Technology
Oakland, CA

Liberal Arts And General Studies

Oakland High School
Oakland, CA

Liberal Arts And General Studies

LPS Richmond
Richmond, CA

High School Diploma -

Sojourner Truth Independent Study
Oakland, CA
06.2018

Skills

  • Customer Service
  • Account servicing
  • Sales
  • Store Merchandising
  • Cash Register Operation
  • Accurate Money Handling
  • Product Knowledge
  • Safe food handling

Timeline

Cafe Associate & Park Ambassador

Children's Fairyland
08.2022 - 10.2022

Bakery Team Member

Whole Foods Market Inc
12.2021 - 07.2022

Sales Clerk

CVS Pharmacy
01.2020 - 09.2021

Customer Service Associate

Macy's Inc
03.2019 - 06.2019

Sales Associate

Macy's Inc
06.2018 - 02.2019

Seasonal Sales Associate

Macy's Inc
12.2017 - 01.2018

Liberal Arts And General Studies

Envision Academy For Arts & Technology

Liberal Arts And General Studies

Oakland High School

Liberal Arts And General Studies

LPS Richmond

High School Diploma -

Sojourner Truth Independent Study

Similar Profiles

CREATE PROFILE
Rhalani Smith