Rhamana Costa
New York,NY
Summary
Results-oriented Global Talent Acquisition Partner with extensive experience in global recruitment and workforce strategy across NA, LATAM, EMEA, and METAP regions. Proven expertise in optimizing recruitment processes, reducing time-to-hire, and aligning hiring strategies with business goals. Skilled in driving DEI initiatives, leveraging data analytics, and advising business leaders on talent acquisition strategies. Fluent in English and native in Portuguese, with a Master’s in Human Resources Management.
Overview
12
12
years of professional experience
Work History
Global Talent Acquisition Partner - Global Business Solutions
TIKTOK
08.2022 - Current
- Manage talent pipelines for Sales, Monetization Integrity, and Global Accounts & Agencies across NA and LATAM regions, including Brazil, Mexico, and Argentina, aligning hiring strategies with business objectives and advising on best practices.
- Tailor interview processes to the LATAM market to drive strategic alignment, DEI, and operational accuracy, building business cases that inspire adoption of inclusive hiring methodologies across regions.
- Enhance recruitment efficiency by implementing global strategies, reducing time-to-hire by approximately 40 days, and ensuring compliance with evolving labor laws and market trends.
- Standardizing hiring processes globally through the Hiring Kick-Off Template, improving communication across client areas and cutting key hiring metrics by 16 days.
- Responsible for achieving a 94% fulfillment rate across client portfolios in North America and LATAM by streamlining recruitment operations and strengthening talent pipelines.
- Leverage data and analytics to track recruitment performance, identify trends, and continuously optimize hiring strategies.
- Act as a trusted advisor to business leaders, providing strategic insights and recommendations on talent acquisition and market dynamics.
- Adapt recruitment strategies to meet the unique needs of global markets while maintaining consistency with corporate standards.
Talent Acquisition Partner - Global Business Solutions
TIKTOK
08.2021 - 09.2022
- Managed a diverse client portfolio—including Marketing Science, Global Accounts & Agencies, and SMBs—across North America, EMEA, and METAP regions, strategically enhancing recruitment processes and achieving a 90% fulfillment rate.
- Developed and implemented the Global Talent Acquisition guidebook to drive business continuity and standardization, providing clear guidance on regional hiring processes and requirements.
- Amplified recruitment efficiency and consistently maintained a 90% fulfillment rate across multiple global regions by optimizing talent pipeline management and aligning strategies with business needs.
Talent Sourcer - Global Business Solutions
TIKTOK
03.2021 - 08.2021
- Drove business continuity by strategically managing sourcing strategies for key technical talent across all levels.
- Mitigated hiring risks by partnering with recruiters and hiring managers to optimize recruitment processes and enhance overall efficiency.
- Sustained a strong talent pipeline by supporting diverse hiring initiatives, including developing sourcing strategies through LinkedIn, Facebook, and alternative search methodologies.
Recruiter
THE MUSEUM OF MODERN ART (MoMA)
09.2018 - 04.2020
- Ensured business continuity by strategically building the Talent Acquisition department and developing processes to attract the best Talent to MoMA.
- Mitigated risk by coaching and training nearly 200 hiring managers to use appropriate behavioral interview methods.
- Maintained the talent pipeline by managing full cycle recruitment, from job descriptions development to hiring approximately 150 staff annually.
- Decreased liability & improved engagement by developing a variety of sourcing techniques to find exceptional and diverse candidates for full-time and temporary roles.
- Ensured a robust candidate pipeline by actively participating in recruitment campaigns such as campus recruitment.
- Amplified efficiency by identifying and clarifying hiring specifications, ensuring accurate and detailed job descriptions, and developing action plans to maximize the pool of qualified candidates.
- Improved senior-level decision making by identifying gaps on the organizational structure providing strategic guidance to leadership and designing targeted solutions, including strategic workforce planning.
- Built relationships by being a recruitment subject matter expert and building hiring managers' trust.
Human Resources Generalist
NEW YORK UNIVERSITY - NYU HUMAN RESOURCES DEPARTMENT
08.2016 - 09.2018
- Increased retention and efficiency by analyzing trends, metrics, and exit interviews in partnership with other HR teams to develop and enhance solutions, processes that address challenges.
- Enriched retention by redesigning and conducting new hires on-boarding process.
- Mitigated liability & improved engagement through the design of diversity & inclusion recruitment processes for 11 global sites by providing guidance and input on workforce planning, business unit restructures, ensuring core HR processes were applied appropriately and in a legally compliant manner.
- Optimized senior-level decision making by advising and providing daily support to the HRBPs regarding performance management guidance.
- Developed effectiveness by assisting the HRBPs with communication strategy towards the Annual Merit Increase program.
- Decreased liability by providing expert HR advice and guidance to all the employees on HR matters, supporting managers in dealing with complex employee relations issues involving FERPA, EEOC & Title IX inquiries.
- Built relationships by being a trusted adviser to the hiring manager on improving recruitment strategy.
- Developed strategic initiatives by conducting ongoing supply and demand analysis for business partners’ staffing needs and designed talent acquisition strategies to meet those needs.
Human Resources Consultant
ART RESEARCH COLLABORATION
04.2016 - 01.2017
- Managed and supervised a team responsible for delivering successful results.
- Guaranteed corporate continuity by delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement, and performance management.
- Ensured business continuity by managing the internship program, ensuring workforce planning needs were met.
- Maintained pipeline of talent by managing full cycle recruitment, from job descriptions development, resume screening, interviewing, to offer letters.
Human Resources Business Partner (HRBP)
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
11.2014 - 11.2015
- Increased net income by developing and executing robust internal training for the sales force of over 3,000 employees in the largest revenue generating division with approximately 35% of the monthly profit of Telecom Italia.
- Improved effectiveness by redesigning standardization projects for the entire sales force, optimizing their daily routines with a focus on strategic alignment, and operational efficiency.
- Optimized senior-level decision making by advising and providing daily support to the HRBPs regarding performance management guidance through coaching and career development.
- Raised retention and reduced turnover by leading a standardization project for the Sales division, by guiding workforce planning, business unit restructures, ensuring that core HR processes such as recruitment, training, and retention programs were applied appropriately affecting 25 distributors.
- Maintained pipeline of talent by influencing and empowering managers to use appropriate behavioral and competency-based interview methods and coach hiring managers and teams on interviewing and candidate assessment techniques.
- Reduced indirect costs by implementing the reduction turnover project based on the exit interview analysis.
- Improved senior-level decision making by the standardizing of all aspects of the performance evaluation process for sales force employees across the Commercial and Sales field.
- Increased retention by coaching employees thought assessment techniques such as Process Evaluation Scale, The Myers-Briggs Personality Inventory (MBTI), Goal Visualization, Giving Negative Feedback Positively, and Career Anchor.
- Raised profit by leading the Training and Development team of 25 distributor’s multipliers for the sales force Mass Channel Sales Consumer in the whole country.
- Increased revenue by analyzing the customers’ behavior with Big Data software and implementation of campaigns based on these results.
Senior Consultant/Business Partner
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
02.2014 - 10.2014
- Enhanced operational effectiveness by serving as the primary point of contact for leaders in the Sales Consumer Division.
- Achieved a reduction in indirect costs by implementing a turnover reduction project within the Sales Consumer department.
- Strengthened senior-level decision-making by participating in the performance evaluation management committee for the Sales Consumer department.
Organizational Planning and Compensation Analyst
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
09.2013 - 01.2014
- Enhanced retention by serving as a Subject Matter Expert in organizational planning and compensation, focusing on the coordination, implementation, and improvement of employee benefits and incentive campaigns at Telecom Italia.
Education
Master of Science - Human Resources Management and Development
NEW YORK UNIVERSITY – NYU – SCHOOL OF PROFESSIONAL STUDIES – SPS
New York, NY12.2017
Bachelor of Science - Psychology
PONTIFÍCIA UNIVERSIDADE CATÓLICA – PUC – RIO- BRAZIL
Rio De Janeiro, RJ07.2013
Skills
- Bilingual: Native Portuguese, Fluent English
- HRIS: UltiPro, Workday, iCIMS, SAP, ADP, WebEx, SuccessFactors Employee Central
Timeline
Global Talent Acquisition Partner - Global Business Solutions
TIKTOK
08.2022 - Current
Talent Acquisition Partner - Global Business Solutions
TIKTOK
08.2021 - 09.2022
Talent Sourcer - Global Business Solutions
TIKTOK
03.2021 - 08.2021
Recruiter
THE MUSEUM OF MODERN ART (MoMA)
09.2018 - 04.2020
Human Resources Generalist
NEW YORK UNIVERSITY - NYU HUMAN RESOURCES DEPARTMENT
08.2016 - 09.2018
Human Resources Consultant
ART RESEARCH COLLABORATION
04.2016 - 01.2017
Human Resources Business Partner (HRBP)
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
11.2014 - 11.2015
Senior Consultant/Business Partner
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
02.2014 - 10.2014
Organizational Planning and Compensation Analyst
TELECOM ITALIA - EUROPEAN TELECOMMUNICATIONS COMPANY
09.2013 - 01.2014
Master of Science - Human Resources Management and Development
NEW YORK UNIVERSITY – NYU – SCHOOL OF PROFESSIONAL STUDIES – SPS
Bachelor of Science - Psychology
PONTIFÍCIA UNIVERSIDADE CATÓLICA – PUC – RIO- BRAZIL
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