Rha'Mond Jackson
Vancouver,WA
Summary
Dependable and results-driven Service Technician with over 14 years of hands-on experience in electrical systems, HVAC, plumbing, security systems, and general maintenance. Polished in building client loyalty, supervising teams, and maintaining compliance with safety and building codes. Adept in interpreting blueprints and schematics, troubleshooting complex issues, and training junior technicians.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
3K Home Services LLC
Vancouver, WA
12.2021 - 06.2024
- Conducted routine maintenance and troubleshooting across electrical, HVAC, and plumbing systems.
- Supervised and trained a team of five junior technicians in service standards, documentation, and safety practices.
- Created detailed reports and cost estimates for repairs and installations.
- Managed vendor relationships to ensure timely procurement of parts and materials.
- Oversaw hardware system installations, testing, and preventive maintenance operations.
- Improved customer service operations by implementing streamlined processes and usage guidance.
- Ensured compliance with OSHA, lockout/tagout, and fall protection protocols.
Electrician
Solid Personnel
Pleasanton, CA
08.2016 - 10.2021
- Constructed control panels from blueprints or schematic drawings.
- Ensured that all work was completed in accordance with applicable codes.
- Installed conduit for new wiring systems in commercial buildings.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Provided technical support on various types of motor control circuits including VFDs.
- Conducted troubleshooting operations on complex industrial machinery requiring advanced knowledge of electricity.
- Installed grounding system per NEC code requirements.
- Prepared sketches showing location of wiring and equipment or followed diagrams during installation process.
Eelectrical Apprentince
Crocker Electrical
Rouseville, CA
02.2014 - 07.2016
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Participated in regular team meetings in order to share best practice techniques amongst colleagues.
- Maintained accurate records of all apprentice activities including training sessions, assessments and evaluations.
- Assisted in the preparation of project plans and schedules.
- Attended meetings with clients to discuss progress on projects.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
Maintenance Technician
Ritz Senior Home
Pleasanton, CA
01.2010 - 02.2014
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Developed preventative maintenance plans for various types of machinery.
- Trained junior technicians on best practices for machine operation and repair.
Education
Electrical Trainee - Trade School
Intercoast Colleges
Anaheim, CA07-2014
High School Diploma -
Natomas High School
Sacramento, CA05-2011
HVAC Training
Charter College
Vancouver, WASkills
- Codes Compliance
- Hydraulic systems
- HVAC Systems
- Access Control
- Electrical Systems
- Schematic Interpretation
- Plumbing Repairs
- Security Systems
- Product Testing
- First-aid and CPR
- Fall protection
- Power Distribution
- Network configuration
- Budgeting and cost control
- Lighting Systems
- Lockout and tagout procedures
Certification
- Certified General Contractor
- Certified Electrical Trainee
- Business Owner
- Fema (Competent Person Safety)
- Osha 10 & 30
- Certified Government Contractor
Accomplishments
- Awarded Technician of the Year – 2023 for excellence in customer satisfaction and service completion rate.
- Led a team project that reduced diagnostic time by 35% through improved workflow protocols.
- Maintained a 98% first-time resolution rate on service calls over a 12-month period.
Timeline
Project Manager
3K Home Services LLC
12.2021 - 06.2024
Electrician
Solid Personnel
08.2016 - 10.2021
Eelectrical Apprentince
Crocker Electrical
02.2014 - 07.2016
Maintenance Technician
Ritz Senior Home
01.2010 - 02.2014
Electrical Trainee - Trade School
Intercoast Colleges
High School Diploma -
Natomas High School
HVAC Training
Charter College
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