Rhandy Cabrera
Bronx,New York
Summary
Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Best Buy
03.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed and interpreted store trends to facilitate planning.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Approved regular payroll submissions for employees.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Geek Squad Manager
Best Buy
07.2019 - 03.2021
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Improved client sales by automating system e-commerce feature.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Educated staff on organizational mission and goals to help employees achieve success.
Specialty Sales Manager
BEST BUY
04.2018 - 06.2019
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Arts - Interactive & Graphic Art
QUEENS BOROUGH COMMUNITY COLLEGE
06.2013
Skills
- Supplier Monitoring
- Focus and Follow-Through
- Assignment Delegation
- Department Oversight
- Decision Making
- Records Organization and Management
- Business Leadership
- Employee Motivation
- Sales Promotion
- Goal Setting
- Team Leadership
- Customer Relations
- Business Development
Timeline
Assistant Store Manager
Best Buy
03.2021 - Current
Geek Squad Manager
Best Buy
07.2019 - 03.2021
Specialty Sales Manager
BEST BUY
04.2018 - 06.2019
Associate of Arts - Interactive & Graphic Art
QUEENS BOROUGH COMMUNITY COLLEGE