Rhani Balauag
Lancaster,CA
Summary
Detail oriented professional adept at handling administrative tasks, managing contracts, collaborating with diverse teams, ensuring seamless operations and providing exceptional customer service. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
10
10
years of professional experience
Work History
Outreach and Engagement Coordinator
The Children's Center Of The Antelope Valley
Lancaster, CA
12.2023 - Current
- Facilitate both in-person and virtual orientation sessions, delivering comprehensive information regarding the JCOD-DOORS Program services
- Determine and acquire information from community organizations, businesses, academic institutions, and community groups that express interest in endorsing JCOD-DOORS program within the AV
- Conduct follow-up assessments with current participants to ascertain the suitability of provided services
- Monitor participant enrollment, utilization of services, and outcome metrics
Community Ambassador
The Children's Center of the Antelope Valley
Lancaster, California
11.2022 - 12.2023
- Provide case management and support for transitional age youth and individuals who have been incarcerated, currently on parole or probation, effectively linking them to vital community resources such as food banks, healthcare providers, and local events
- Demonstrate strong advocacy skills by crafting persuasive narratives highlighting financial assistance requirements or need for assistance from relevant organizations, effectively advocating for clients and increasing their chances of receiving needed support
- Collaborate closely with dedicated team, utilizing effective communication and active questioning to develop tailored game plans for clients, addressing their specific needs related to housing, employment, and overall well-being
Catering and Events Coordinator
The Beverly Hills Hotel
Beverly Hills, California
11.2013 - 03.2022
- Successfully fostered seamless event delivery by collaborating with cross-functional teams and departments, actively promoting open communication, seeking valuable input from internal stakeholders, and working alongside them to foster effective collaboration
- Achieved flawless execution of events by efficiently overseeing venue setup and equipment rentals, effectively communicating delivery schedules and client expectations to event planners, vendors, and internal teams, ensuring exceptional results
- Managed multiple events simultaneously, employing strong project management skills and effectively communicated information, expectations, and requirements with clients, vendors, and internal teams through email correspondence and detailed meetings
- Collaborated with various departments to handle inquiries and tailor services for specialized groups, guaranteeing smooth execution in alignment with contractual commitments
- Contributed to development of event planning strategies, processes, and best practices, resulting in increased customer confidence by upholding highest standards of quality and service delivery to support Catering Department, which is responsible for generating $8M in annual revenue
- Proactively interacted with prospects, identifying specific needs and requirements necessary to close and capture business while adhering to company policies and protocols, securing necessary signatures, and safeguarding all official documentation, including approvals and financial security instruments.
Education
Bachelor of Science - Recreation and Tourism Management
California State University
Northridge, CA05.2011
Skills
- Event Planning
- Event Operations & Execution
- Microsoft Office
- Oversee Logistics
- Office Administration
- Project Management
- Customer Service
- Attention to Detail & Organization
Timeline
Outreach and Engagement Coordinator
The Children's Center Of The Antelope Valley
12.2023 - Current
Community Ambassador
The Children's Center of the Antelope Valley
11.2022 - 12.2023
Catering and Events Coordinator
The Beverly Hills Hotel
11.2013 - 03.2022
Bachelor of Science - Recreation and Tourism Management
California State University