Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rhani Kendra Stover

Rhani Kendra Stover

Dalton

Summary

I currently hold an Associate Degree in Criminal Justice and am now working towards getting my Bachelor of Business Administration Degree.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tugger driver and floater

Roper/GE
09.2023 - Current
  • As a Tugger driver and floater for multiple lines, I make sure that the lines have the proper parts for placement, correct numbering for the parts, help with inventory, train new hires, and make sure to communicate with the supervisor on parts getting low to gather more

Assistant Manager

Mapco
07.2022 - 09.2023
  • As an Assistant Manager, I ensure the safety of staff and customers, make sure products are stocked, order products correctly, maintain price changes, maintain cleanliness of the store, inside and outside, do work order tickets for anything needing repaired, check in vendors, inventory checks, run a cash register with lottery sales, tobacco sales, and alcohol sales, train new employees the proper way to run the store, fuel changes, and do write-offs for damaged products
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Communication's Officer E-911 dispatcher

Catoosa County
04.2023 - 08.2023
  • Duties include: operating enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines location and nature of call; provides emergency instruction; obtains and records vital information
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

General Manager

Speedway/7-11
09.2022 - 04.2023
  • As a General Manager of a store with 20 employees, I am responsible for improving efficiency and increasing departmental profits while managing the company's overall operations from scheduling, hiring, termination, onboarding, marketing, keeping up with inventory through quick counts, negative counts, checking in vendors, operating budgets while managing the Daily Sales Reports, ordering inventory, price changes for inventory, resetting planograms, handling the safe while maintaining a balance of money to be handled, going to expos and trade shows to promote and attract more customers
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Correctional Deputy Sheriff

Bradley County Sheriff's Office
07.2017 - 06.2019
  • Maintain security within the institution, overseeing the health, safety of staff and prisoners
  • Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing
  • Worked in two-story pods of 50-70 inmates at a time
  • Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
  • Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
  • Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.

Dispatch Security Officer

Chattanooga Metropolitan Airport
01.2017 - 06.2019
  • Monitor 150 cameras, dispatch Airport Police Officers to a certain location
  • Answer multiple phone lines, dispatch Fire, Police, or the Tower
  • I maintained logs for ground control, tower, and Police Officers on duty
  • Managed shift scheduling efficiently, ensuring adequate staffing levels at all times while minimizing overtime costs.
  • Maintained accurate logs of incidents and dispatched officers, ensuring proper documentation for future reference.
  • Conducted regular equipment checks to ensure proper functionality, minimizing downtime during critical moments.
  • Resolved conflicts among team members professionally, fostering a positive work environment conducive to teamwork and collaboration.

Salesperson

Capital Toyota
08.2015 - 01.2016
  • Having knowledge of automobiles by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
  • I qualified buyers by helping customers understand buyer's requirements and interests in various models, building rapport
  • Providing sales management information by completing reports, while meeting a monthly quota
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Manager

Dollar General
01.2013 - 08.2015
  • As a Manager, my job duties included answering phones, faxing work orders and repairs, copying work orders, checking in vendors, scheduling, checking in trucks, running a cash register, being on call for someone calling in, cleaning store, changing poly grams, price changes, counting money, doing bank runs for change orders, inventory, and training new employees
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate Degree - Criminal Justice Studies

Miller Motte Technical College
02.2018

Emergency Management Institute -

FEMA
06.2014

Office Technology -

Dalton State College
01.2002

Skills

  • Professionalism and punctuality
  • Safe driving practices
  • Warehouse operations
  • Accident prevention strategies
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Shift scheduling
  • Policy implementation
  • Sales management
  • Workforce management
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations

Certification

  • Tennessee Corrections Institute, Nashville, TN, 09/01/17
  • Basic Military Emergency Management, Chattanooga, TN, 06/01/16
  • Primary Warrior Leader Course, Chattanooga, TN, 10/01/15
  • Telecommunicators Emergency Response Taskforce, Chattanooga, TN, 08/01/14
  • EOC Management and Operations, Chattanooga, TN, 08/01/14
  • Georgia Work Ready, Dalton, GA, 07/01/00

Timeline

Tugger driver and floater

Roper/GE
09.2023 - Current

Communication's Officer E-911 dispatcher

Catoosa County
04.2023 - 08.2023

General Manager

Speedway/7-11
09.2022 - 04.2023

Assistant Manager

Mapco
07.2022 - 09.2023

Correctional Deputy Sheriff

Bradley County Sheriff's Office
07.2017 - 06.2019

Dispatch Security Officer

Chattanooga Metropolitan Airport
01.2017 - 06.2019

Salesperson

Capital Toyota
08.2015 - 01.2016

Manager

Dollar General
01.2013 - 08.2015

Emergency Management Institute -

FEMA

Office Technology -

Dalton State College

Associate Degree - Criminal Justice Studies

Miller Motte Technical College

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Rhani Kendra Stover