Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RHANIER SANTIAGO

Torrance,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Nurse, Telemetry Unit

Community Hospital Of Huntington Park
12.2023 - Current
  • Enhanced patient outcomes by providing compassionate and skilled nursing care in a telemetry unit.
  • Reduced hospital readmissions through thorough discharge planning and patient education on self-care management.
  • Improved patient satisfaction scores by consistently delivering high-quality, personalized care to each individual.
  • Collaborated with interdisciplinary teams for optimal patient treatment plans, leading to better overall health outcomes.
  • Administered medications safely and accurately, preventing adverse drug reactions and promoting positive patient responses.
  • Educated patients about their conditions, treatment options, and lifestyle modifications necessary for managing long-term health issues.
  • Maintained accurate electronic documentation of all assessments, interventions, evaluations, and communications related to patient care within the telemetry unit environment.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Patient Support Representative

Optum
07.2022 - 09.2023
  • Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
  • Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
  • Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
  • Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
  • Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
  • Participated in staff training initiatives to stay current on industry best practices and enhance job performance.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
  • Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries on the spot.
  • Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
  • Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.

Inside Sales Representative

United Auto Group
11.2018 - 06.2022
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.

Inside Sales Representative

National Debt Relief
10.2018 - 11.2018
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.

Education

Bachelor of Science - Nursing

Global City Innovative College
Makati City, Philippines
03.2011

Skills

  • Motivational Interviewing
  • Pain Management
  • Clinical Judgment
  • Stress Management
  • Patient Education
  • Critical Thinking
  • Active Listening
  • Patient Advocacy
  • Cultural Competence

Certification

State of New York- Registered Nurse

License Number: 881917

Issue Date: 04/09/2023

Expiration: 03/21/2026


State of California- Registered Nurse

License Number: 95348509

Issue Date: 08/09/2023

Expiration: 05/31/2025


Basic Life Support: American Heart Association

Issue Date: 4/27/2023

Renew by: 04/2025


Advanced Cardiovascular Life Support

American Heart Association

Issue Date: 04/27/2023

Renew by: 04/2025

Timeline

Registered Nurse, Telemetry Unit

Community Hospital Of Huntington Park
12.2023 - Current

Patient Support Representative

Optum
07.2022 - 09.2023

Inside Sales Representative

United Auto Group
11.2018 - 06.2022

Inside Sales Representative

National Debt Relief
10.2018 - 11.2018

Bachelor of Science - Nursing

Global City Innovative College

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RHANIER SANTIAGO