Rhanier Santiago
Torrance,CA
Summary
Highly-motivated RN with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse
Community Hospital Of Huntington Park
Huntington Park, CA
12.2023 - Current
- Enhanced patient outcomes by providing compassionate and skilled nursing care in a telemetry unit
- Reduced hospital readmissions through thorough discharge planning and patient education on self-care management
- Improved patient satisfaction scores by consistently delivering high-quality, personalized care to each individual
- Collaborated with interdisciplinary teams for optimal patient treatment plans, leading to better overall health outcomes
- Administered medications safely and accurately, preventing adverse drug reactions and promoting positive patient responses
- Educated patients about their conditions, treatment options, and lifestyle modifications necessary for managing long-term health issues
- Maintained accurate electronic documentation of all assessments, interventions, evaluations, and communications related to patient care within the telemetry unit environment
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
Patient Support Representative
Optum
Torrance, CA
07.2022 - 09.2023
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction
- Participated in staff training initiatives to stay current on industry best practices and enhance job performance
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries on the spot
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
Inside Sales Representative
United Auto Group
Westminster, CA
11.2018 - 06.2022
- Increased sales revenue by building strong relationships with clients
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
Inside Sales Representative
National Debt Relief
Culver City, CA
10.2018 - 11.2018
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
Education
Bachelor of Science - Nursing
Global City Innovative College
Makati City03.2011
Skills
- Patient Advocacy
- Quality Improvement
- Discharge Planning
- Direct Patient Care
- Care Coordination
- Healthcare Team Collaboration
Certification
- State of New York- Registered Nurse, 881917, 04/09/2023, 03/21/2026
- State of California- Registered Nurse, 95348509, 08/09/2023, 05/31/2025
- Basic Life Support: American Heart Association, 04/27/2023, 04/2025
- Advanced Cardiovascular Life Support, 04/27/2023, 04/2025
Timeline
Registered Nurse
Community Hospital Of Huntington Park
12.2023 - Current
Patient Support Representative
Optum
07.2022 - 09.2023
Inside Sales Representative
United Auto Group
11.2018 - 06.2022
Inside Sales Representative
National Debt Relief
10.2018 - 11.2018
Bachelor of Science - Nursing
Global City Innovative College
- State of New York- Registered Nurse, 881917, 04/09/2023, 03/21/2026
- State of California- Registered Nurse, 95348509, 08/09/2023, 05/31/2025
- Basic Life Support: American Heart Association, 04/27/2023, 04/2025
- Advanced Cardiovascular Life Support, 04/27/2023, 04/2025
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