Rhashedae Alexander
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Project Administrator
Chait & Company Inc
05.2019 - 06.2021
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Reduced project completion times by effectively coordinating resources, schedules, and team members.
- Increased stakeholder satisfaction with frequent progress updates and transparent reporting methods.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
- Guided and directed third-party inspectors through project construction, commissioning, and closeout.
- Avoided construction delays by efficiently following through with site inspections.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Phone Operator
Aamcom
03.2016 - 02.2017
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Streamlined call routing process for improved caller experience and reduced wait times.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Collaborated with team members to ensure consistent quality of service across all phone lines.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Office Assistant
One Stop Worksource Center
11.2015 - 03.2016
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Project Coordinator
The Mark Company
05.2007 - 06.2008
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Photocopied, distributed and emailed documents to project managers.
Customer Service Coordinator
Fox Rent A Car
03.2000 - 11.2005
- 20Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
No Degree - Liberal Arts And General Studies
San Francisco State University
San Francisco, CASkills
- Bid estimation
- Staff leadership and direction
- Documentation Management
- Scheduling and Planning
Timeline
Project Administrator
Chait & Company Inc
05.2019 - 06.2021
Phone Operator
Aamcom
03.2016 - 02.2017
Office Assistant
One Stop Worksource Center
11.2015 - 03.2016
Project Coordinator
The Mark Company
05.2007 - 06.2008
Customer Service Coordinator
Fox Rent A Car
03.2000 - 11.2005
No Degree - Liberal Arts And General Studies
San Francisco State University