Renee D. Hastings
Kerrville,TX
Summary
A strong, experienced leader with a positive attitude who is highly organized, forward-thinking and responsive to changing demands. Demonstrated success and focus with compliance requirements and product knowledge, who can clearly communicate product features and benefits, and confidently work among professionals. Career minded, results driven and passionate. Ready to tackle challenges in a thriving company where a top closer will be valuable.
Overview
22
22
years of professional experience
Work History
FINANCE & INSURANCE MANAGER
CHEVROLET- CECIL ATKISSION
02.2022 - Current
- Responsible for providing exceptional customer service while assisting customers with products intended to protect their vehicle purchase. In addition, work with lenders to obtain financing approval and complete all vehicle purchase and associated paperwork.
- Ensure that all finance paperwork is fully compliant with local, state and federal guidelines prior to submitting completed documentation to lenders for approval.
- Ensure expeditious funding of all contracts.
- Directly responsible for building “Team” atmosphere that allows dealership to attain top box Customer Satisfaction.
- Other goals and responsibilities include ensuring we maintain excellent relationships with lenders and current customer base, assuring manufacturer rebates are correct, submitted and promptly funded, and contracts are correct, routed to accounting in timely fashion, and funded expeditiously.
- Ensure every deal is handled ethically and in transparent manner.
Finance and Insurance Manager
SOUTH TOYOTA
02.2019 - 10.2021
- Successfully obtain lender approvals through appropriate deal structure and strong negotiation skills.
- Obtained and reviewed copies of applicants credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Reviews all deals for accuracy, i.e. finance reserve, taxes, registration fees, manufacturer rebates, and any other special programs
FINANCE & INSURANCE MANAGER / SALES MANAGER
GULLO TOTOTA
01.2014 - 01.2019
- DEMONSTRATED EXCEPTIONAL CLOSING SKILLS BY CONSISTENTLY ACHIEVING HIGHEST PRU IN THE GULF STATES FINANCIAL 5 STATE REGION.
- Ensure that customers have exceptional dealership experience when investigating vehicle financing options.
- Motivate, train, and adhere to high ethical standards, while maintaining gross profit and customer service index (CSI)
- Follow up on sales leads by effectively working with sales consultants and assisting sales team in closing deals
- Establish strong relationships with reliable lenders that can support your business goals over long term and allow you to maintain optimum levels of profitability and customer satisfaction.
- Offering variety of financing and leasing options and exploring alternative financing sources when primary sources are not available.
- Identify and cultivate sources of lending to meet customers’ varying needs.
- Educate sales consultants about financing process so that customers can expect and enjoy seamless sales process.
SALES MANAGER
CARMAX INC
01.2013 - 01.2014
- Responsibilities include driving growth and increasing sales.
- Analyze data and convert to talking points and goals for sales consultants.
- Increase sales volumes by motivating consultants and support employees.
- Accomplishments Top "buy rate" in nation in first month of employment.
- Provided training for corporate on standards for accomplishing.
- Top "accessory" sale rate in southern region, second month of employment.
- Initiated "out-of-the -box" thinking ideas to facility and increased accessory sales by 50%
CHIEF SAFETY OFFICER
HERMANN HEALTHCARE SYSTEMS
01.2011 - 01.2013
- Identify safety related issues and propagate change timely with goal of avoiding injury, providing safe workplace, and reducing risk
- Assessment of serious safety events using detailed root-cause-analysis while recommending and overseeing process changes and closely monitoring results
- Provide structured approach for ensuring changes are thoroughly and smoothly implemented, and lasting benefits of change are achieved
- Coordinate closely with other leadership within the facility, such as project managers, team leads, and senior staff
OPERATIONS DIRECTOR
Houston Northwest Medical Center
01.2000 - 03.2011
- Operations patient satisfaction scores consistently and yields exemplary quality,
- Responsible for unit and staff which displayed highest employee satisfaction scores within the facility
- Responsible for the overall budgetary management of the unit as well as budgetary planning and monitoring
- Responsible for all aspects of staff management including hiring, termination, educational monitoring, skills monitoring, commi ee assignments and employee
- Accomplishments Increased employee satisfaction as well as client satisfaction scores to exceed national averages as well as exceeding hospital averages by engaging and empowering the staff and encouraging their input into daily practice
Education
Bachelor of Science -
University of Texas
05.2012
Masters in Business Administration - (In Progress)
The University of Texas At Arlington
Arlington, TXSkills
- Hiring for Winners-TRAINER
- Dealer Track
- Route One
- CUDLE
- Microsoft Office
- Vin-Solutions
- Docu-Pad / Docu-sign
- Excel
- Stone Eagle
- Axcessa, Dealer Daily, Dealer Navigator
- Microsoft Excel
Timeline
FINANCE & INSURANCE MANAGER
CHEVROLET- CECIL ATKISSION
02.2022 - Current
Finance and Insurance Manager
SOUTH TOYOTA
02.2019 - 10.2021
FINANCE & INSURANCE MANAGER / SALES MANAGER
GULLO TOTOTA
01.2014 - 01.2019
SALES MANAGER
CARMAX INC
01.2013 - 01.2014
CHIEF SAFETY OFFICER
HERMANN HEALTHCARE SYSTEMS
01.2011 - 01.2013
OPERATIONS DIRECTOR
Houston Northwest Medical Center
01.2000 - 03.2011
Bachelor of Science -
University of Texas
Masters in Business Administration - (In Progress)
The University of Texas At Arlington
REFERENCES
AVAILABLE UPON REQUEST
REFERENCES
AVAILABLE UPON REQUEST
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