Open To Work
Rhavea Conant
VXI
Houston,TX
7
years of professional experience
Customer Service Manager experienced in delivering exceptional customer experiences and improving operational efficiency. Achieved significant results through effective coaching, conflict resolution, and performance analysis. Focused on fostering accountability, building strong customer relationships, and mentoring high-performing teams.
Work History
Customer Support Representative
11 Months- Delivered high-quality customer support, consistently achieving performance targets.
- Resolve customer concerns through active listening, effective communication, and critical thinking.
- Contributed to team initiatives that enhanced customer satisfaction and improved operational performance.
- Maintain accurate documentation of customer interactions using CRM systems.
- Adapted quickly to evolving company procedures to maintain operational efficiency. to evolving procedures, products, and technologies.
- Collaborated with supervisors and coworkers to achieve departmental objectives.
Senior Customer Advisor
6 Years 5 Months- Delivered outstanding customer service while consistently exceeding quality, productivity, and customer satisfaction goals.
- Managed escalated customer concerns, demonstrating professionalism and effective problem-solving to resolve issues.
- Acted as a subject matter expert, assisting teammates with complex customer issues and policy interpretation.
- Mentored and trained new team members, enhancing their performance and boosting confidence.
- Collaborated with supervisors to streamline workflows, contributing to enhanced operational efficiency.
- Maintained detailed customer records and ensured compliance with company policies.
- Recognized for reliability, leadership, and commitment to delivering exceptional service.
Education
BBA - Business Administration
Medical Billing And Coding - Medical Insurance Billing and Coding
Skills
Customer success
Complaint handling
Customer Communication Tools
CRM Software
Scheduling Coordination
Data Reporting
Performance Dashboards
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Google Workspace
Report generation
Timeline
Customer Support Representative
VXI
08.2025 - CurrentRead More
Senior Customer Advisor
KellyConnect / Kelly Services
03.2019 - 08.2025Read More
American Intercontinental University
BBA from Business Administration
Read More
Everest College
Medical Billing And Coding from Medical Insurance Billing and Coding
Read More
KEY ACHIEVEMENTS
- Consistently exceeded customer satisfaction and quality assurance goals.
- Earned recognition for outstanding customer service and professionalism.
- Improved first-contact resolution through effective issue management.
- Reduced customer frustration by resolving complex issues efficiently.
- Helped onboard and develop new employees, contributing to stronger team performance.
PROFESSIONAL STRENGTHS
- Motivational leadership
- Customer-focused decision making
- Coaching and mentoring
- Relationship building
- Excellent written and verbal communication
- Time management
- Organizational leadership
- Analytical thinking
- Adaptability
- Professional integrity
SELECTED MANAGEMENT SKILLS
- Led by example to promote a positive, customer-first culture.
- Balanced employee performance with exceptional customer satisfaction.
- Used coaching and feedback to improve team effectiveness.
- Supported operational goals through collaboration and continuous process improvement.
- Built trust with customers, peers, and leadership through professionalism and accountability.
LEADERSHIP EXPERIENCE
- Trained and mentored new employees.
- Assisted leadership with resolving customer escalations.
- Promoted teamwork and collaboration across departments.
- Supported employee onboarding and knowledge sharing.
- Demonstrated strong decision-making in high-pressure situations.
- Built positive customer relationships through effective communication and empathy.
- Encouraged continuous improvement and accountability among peers.
CORE QUALIFICATIONS
- Customer Service Leadership
- Team Management & Employee Development
- Performance Coaching
- Call Center Operations
- Customer Experience (CX)
- Escalation Management
- Conflict Resolution
- Workforce Planning
- KPI & Performance Metrics
- Quality Assurance
- Employee Engagement
- Process Improvement
- Customer Retention
- Strategic Problem Solving
- Cross-Functional Collaboration
- Project Coordination
- Change Management
- Microsoft Office Suite
- CRM Systems
- Data Analysis