Rhawnie McGruder

Medical Assistant/Certified Nurse Assistant

Pioneers Hospital

Volunteer Emergency Medical Service

Meeker Fire/Rescue

01.2008 - 01.2015

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.

Dispatch Supervisor

Rio Blanco County Sheriff’s Office

01.2015 - Current

Keeping all radios and telephones operating 24/7 for first responders
911 dispatcher and call taker
Supervise five dispatchers, maintain and manage all 911 related equipment
Keep all staff current with continuing education and any regulations for emergency service
Sex Offender registration, National Incident Based Reporting (NIBRS), collaborating with other agencies and stakeholders in regards to 911 problems and solutions
Public Information Officer for the Sheriff’s Office and Meeker Police Department
CCIC coordinator, communication training officer
Work closely with Consolidated Communication Network of Colorado (CCNC)
Incident Management Team (IMT) public information officer for many type I – III teams
Project manager on implementing and building new software for the entire office
CCIC coordinator – completing all background and set up of new employees with OSN’s
Implemented and manage Morpho Biometric ID system for all deputies
Consistently stay up to date on the evolving changes and improvements of the 911 infrastructure
FEMA classes 100,200,300,400, G290, Radio Operations 700, 800
Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Enhanced team productivity by providing ongoing training and support to dispatch staff.
Reduced response times with effective allocation of resources and prioritization of tasks.
Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
Created a positive work environment through open communication channels and fostering teamwork among staff members.
Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
Collaborated closely with other departments within the organization to optimize workflow processes across teams.
Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
Supervised team of five employees and provided training focused on maximizing overall performance.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Managed five dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Maintained updated and detailed records of calls in physical and electronic database.
Maintained meticulous employee records to accurately track attendance and productivity.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Assisted callers in emergency situations with appropriate information and support.
Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.

Customer Service Representative

Natural Soda

01.2011 - 01.2015

Sodium Bicarbonate plant, steered communication with customers, sales and plant workers
Managed and monitored international sales, sales to ensure supply and demand were getting met
Collected and analyze data from customers and quality
Manage and implement selling sodium bicarbonate to overseas countries
Managing and overseeing customer service.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Dispatcher

Rio Blanco County Sheriff’s Office

01.2008 - 01.2011

Call taking for both 911 phones and administration lines
Dispatch fire, police and ems for the city of Meeker and county of Rio Blanco.

Summary

Overview

Work History

Medical Assistant/Certified Nurse Assistant

Volunteer Emergency Medical Service

Dispatch Supervisor

Customer Service Representative

Dispatcher

Education

Skills

Volunteer Experience

Timeline

Dispatch Supervisor

Customer Service Representative

Volunteer Emergency Medical Service

Dispatcher

Medical Assistant/Certified Nurse Assistant

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