Shift leader
Rhawnlie Brown
Self Employed Services
Daytona Beach,FL
1
Language
11
Years of experience
Detail-oriented team member with a strong focus on quality assurance and effective communication. Proven ability to implement efficient cleaning protocols, ensuring high standards of cleanliness and guest satisfaction. Experience in several areas of the work field, from housekeeper to product builder to shift manager.
Work History
Housekeeper
3 Years 2 Months- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Implemented efficient cleaning protocols to enhance operational workflows.
- Managed laundry operations, ensuring timely processing of linens and towels.
- Assisted in inventory management of cleaning supplies and equipment.
Shift Leader
4 Years 5 Months- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted regular team meetings to reinforce communication and improve workflow efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- tain loss prevention goals.
Education
High School Diploma
Skills
Housekeeping
Bathroom cleaning
Kitchen cleaning
Cleaning techniques
Deep cleaning
Floor cleaning
Bathroom sanitation
Laundry management
Laundry processing
Linen organization
Mopping and sweeping
Vacuuming and sweeping
Dusting furniture
Waste disposal
Surface cleaning
Customer service orientation
Oral and written communication
Deep cleaning
Customer-oriented
Effective communication
Effective listener
Teamwork
Staff training
Quality assurance
Supply chain management
Cost management
Clear communicator
Endurance
Cleaning standards
Stock replenishment
Budget control
Task prioritization
Languages
English
Timeline
Housekeeper
Self Employed Services
02.2022 - 04.2025Read More
Shift Leader
Taco Bell
05.2014 - 10.2018Read More
Union County High School
High School Diploma
Read More