Rhayan Mullon
Kabankalan City,Negros Occidental
Work History
Call Center Quality Analyst
Alibaba.com
09.2023 - Current
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
- Boosted first contact resolution rates with thorough analysis of calls and continuous agent training.
Education
High School Diploma -
08.2021
Skills
- Conflict Resolution
- Call Monitoring
- Data Analysis
- Report Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Quality Analyst - Alibaba.com
09.2023 - Current
Tesda Philippines - High School Diploma,
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