RHEA ARZADON
Las Vegas
Summary
Innovative leader with experience in operations, strategic planning, LEAN processing, and project management. Adept at implementing strategic business plans, driving growth and improving operations. Pragmatic professional with solid experience in leadership roles and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Strategic Initiatives
Nevada HAND
01.2022 - Current
- In partnership with the President and CEO, this role works closely with managers and executive leadership to monitor, progress, and find alternate solutions to support department objectives
- Lead the organization to deliver excellence in respective areas of responsibility, aligned with Nevada HAND’s vision and strategic priorities
- Assist in the development and evaluation of technology policy and procedures for the organization
- Produce detailed business reports using statistical methods
- Work with department teams to develop support materials based on revised processes, to include training, reporting, and systems enhancements
- Serve as the IT Committee Chair for the organization which requires a distinct understanding of business systems, process framework, security controls, and integrations with various systems
- Additionally, this role is integral in cascading clear messaging around business and maintains a high level of confidentiality.
Strategic Initiatives Project Manager
Nevada HAND
02.2020 - 02.2022
- Responsible for coordinating and managing complex, large-scale technology projects from development through completion
- Develop and produce project proposals, detailed progress reports, and deliver presentations as required
- Identify and deliver service enhancement activities across departments through the implementation of process improvement methodologies and the application of innovative thinking
- Collaborate with department leaders to identify policies and procedures that can be improved or are obsolete
- Lead, facilitate, and document Continuous Improvement based workshops to develop concepts and solutions
- Delivers and steward methods that enable the organization to enhance its long-term effectiveness and sustainability
- Work with department teams to develop support materials based on revised processes, to include training, reporting, and systems enhancements
- Cooperate with, participate in, and support the adherence of all internal policies, procedures, and practices in support of risk management and overall safety guidelines
- Assist in the development and evaluation of technology procedures utilized by the organization.
Real Estate Development Project Coordinator
Nevada HAND
08.2019 - 02.2020
- Supported the Real Estate Project Manager with tax credit and bond application submittals, additional subsidy requests, and lender applications
- Participate in strategic planning efforts for the RE Development department
- Ensure that an effective flow of information is maintained for all projects.
Resource Development Associate
Nevada HAND
11.2018 - 11.2019
- Act as a liaison with Fundraising CRM, Blackbaud
- Establish written procedures manual to support CRM best practices
- Track and report financial and in-kind donations
- Coordinate giving campaigns and events for donors and prospects.
Financial Analyst
Las Vegas Metro Chamber of Commerce
01.2016 - 11.2018
- Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends
- Led monthly meetings with directors to analyze spending and provide financial recommendations
- Monitored and analyzed financial, statistical, and operational data trends
- Created and maintained precise and accurate models, charts, and reports
- Consolidated financial data and materials for key leadership meetings
- Developed, produced, and analyzed financial statements
- Maintained and updated financial databases
- Responsible for the creation and maintenance of operations policy and procedures
- Built and maintained databases for forecasting future financial performance.
Database Analyst
Las Vegas Metro Chamber of Commerce
09.2015 - 01.2016
- Serve as main liaison between Chamber of Commerce and CRM, Weblink
- Responsible for the creation and maintenance of operations policy and procedures
- Train internal staff on process improvements
- Managed and monitored daily phone room operations
- Developed interactive Crystal reports to assist in identifying potential members.
Administrative Assistant/Staff Manager
Robert Half
01.2014 - 02.2015
- Hired employees and initiated the new hire paperwork process
- Conducted exit interviews and verified that employment termination paperwork was completed
- Promptly corresponded with all applicants and coordinated and conducted interviews
- Led the creation of recruiting plans for all open positions
- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
- Screened all applicants based on their qualifications and background
- Converted employee status from temporary to permanent
- Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
Administrative Assistant
Tao Group
12.2012 - 01.2014
- Assisted the General Managers in the day-to-day operations including running reports through excel for every scheduled event, tracking all numbers creating spreadsheets for owners, and managing all box office and cashiers in the venue which includes distributing and cashing out their banks
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Monitored premises security, screened visitors, updated logs and issued passes
- Received and processed customer payments
- Scheduled employees according to customer levels
- Resolved service issues in a timely manner
- Performed store opening, closing, and shift change actions.
Receptionist
Rapid Rehab Physical Therapy
07.2010 - 09.2012
- Responsible for answering outside calls, directing to the different departments, organized the working environment, including filing all necessary papers and inputting all patient records into Webpt (EMR), working directly with the Physical therapist for patient needs and discharging.
Office Manager
Exhibit City News
05.2006 - 06.2008
- Responsible for noting meeting minutes, updated PowerPoint presentations for meetings, and assisted upper management
- In charge of the circulation department, planning routes for all of the distribution and updating subscriptions to the newspaper
- Responsible for training on all new software acquired during my administration
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of office personnel and activities
- Administered to CRM and company database, including troubleshooting, maintenance, updates, and reports generation.
Education
Bachelor of Science - Business Administration and Management
Western Governors University
Salt Lake City, UT01.2023
Associates of Business Administration and Management -
College of Southern Nevada
Henderson, NV01.2020
High School Diploma -
Century High School
Los Angeles, CA01.2007
Skills
- Operations management
- Standard operating procedure development
- Strategic planning
- SWOT Analysis
- LEAN Processing
- Continuous Improvement
- Quality assurance and control
- Budgeting and forecasting
- Staff development
- Budget analysis
- Business & IT Project management
- Cost reduction strategies
- Risk management
- Database management
- Organizational Development
- Data Analytics
- Adaptability
- Critical Thinking
- Business Development
- Conflict Resolution
Certification
- Graduate of Leadership Advance- Class of 2018
- Certified in Crystal Reports
- Certified in Level 1, 2, 3, 4 from Weblink Connect
Timeline
Director of Strategic Initiatives
Nevada HAND
01.2022 - Current
Strategic Initiatives Project Manager
Nevada HAND
02.2020 - 02.2022
Real Estate Development Project Coordinator
Nevada HAND
08.2019 - 02.2020
Resource Development Associate
Nevada HAND
11.2018 - 11.2019
Financial Analyst
Las Vegas Metro Chamber of Commerce
01.2016 - 11.2018
Database Analyst
Las Vegas Metro Chamber of Commerce
09.2015 - 01.2016
Administrative Assistant/Staff Manager
Robert Half
01.2014 - 02.2015
Administrative Assistant
Tao Group
12.2012 - 01.2014
Receptionist
Rapid Rehab Physical Therapy
07.2010 - 09.2012
Office Manager
Exhibit City News
05.2006 - 06.2008
Bachelor of Science - Business Administration and Management
Western Governors University
Associates of Business Administration and Management -
College of Southern Nevada
High School Diploma -
Century High School
- Graduate of Leadership Advance- Class of 2018
- Certified in Crystal Reports
- Certified in Level 1, 2, 3, 4 from Weblink Connect
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