Rhea Brunken

Picking up and delivering food

Customer Service

Communication

• Entrusted to handle confidential and sensitive situations in professional matter.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Participated in team meetings and staff training sessions.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Used discretion when handling confidential information.
• Helped clients to maintain independence and quality of life.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Attended meetings, took notes and tracked action items.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

• Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to emergency situations to assess and deflect issues.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Wrote detailed reports of all security breaches and investigations.
• Interacted assertively but non-confrontationally with personnel and general public.
• Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Examined doors, windows and gates to verify security.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Learned and adapted quickly to new technology and software applications.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Enhanced yields by implementing efficient irrigation techniques and proper fertilization methods.
• Assisted in the improvement of farm operations by maintaining detailed records of planting, harvesting, and equipment maintenance.
• Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
• Supported successful harvests through diligent planting, weeding, and pruning efforts.
• Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Served as point of contact between clients and managerial staff.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

• Adjusted recipes based on ingredient availability or customer request.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Managed kitchen budget for supplies and labor hours, consistently meeting targets.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Kept kitchen clean and organized by performing daily maintenance tasks.

• Scheduling and Time management , traveling, cooking, driving walking, lots a physical activity and educating
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Online Marketing Campaigns, Google Analytics, Word Press, Woo Commerce, Yoast s. e. o. are the programs I use. Managing products for client’s websites
• Including but not limited to search engine optimization of all products, article writing, publishing newsletters, managing email lists and customer relations.

• Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Delivered packages to customer doorsteps and business offices.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Answered Phones, Entered Orders and provided quality customer service

• Increased overall productivity by training new employees on proper procedures, equipment usage, and safety protocols.
• Adjusted machines to increase productivity for runs.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Met production targets and tight deadlines by collaborating closely with team members.
• Sustained consistent output levels even under high-pressure situations, contributing to overall plant productivity goals being met or exceeded regularly.
• Inspected products and machines to maintain quality and efficiency.
• Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
• Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.

• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Maintained accurate records of incoming and outgoing packages and shipments for future reference.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained clean, orderly work environment free of hazards.
• Helped train new employees in safe practices and warehouse procedures.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Sold Cell phones, Gift Cards, electric switch overs and television packages through a 3rd party llc
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained floor cleaning and waxing equipment.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

• Responded quickly to incidents and assessed active situations for security concerns.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Examined doors, windows and gates to verify security.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Completed full building and grounds patrols to spot and investigate
• On call for any mandatory overtime
• High Stress ,Receiving patients with various mental illnesses, psychotic episodes, and violent behavior.
• I have training in crisis prevention intervention.
• I’m certified in CPR and I was also trained with correct uses of force during violent outburst also to deescalate confrontations.
• Filled out on average 20 reports a day for 8 hour shifts. A 12 to 16 hour shift would mean they wanting 45 reports.
• Tasks Included three to four tours of the hospital during each shift for quota purposes.
• Physical Force was apart of the daily job
• I would have to perform strip searches, use a metal detecting wand during intake into 3 north or into emergency psychiatric services
• Completed full building and grounds patrols to spot and investigate concerns.
• Monitored CCTV cameras and alarm systems for security breaches.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Monitored CCTV cameras and alarm systems for security breaches.
• Wrote detailed reports of all security breaches and investigations.
• Answered phones complied with other agencies for their investigations in credit card fraud theft and provided other investigational services

• Followed instructions from supervisor regarding daily job tasks and duties.
• Maintained the cleanliness of the parking lot and Inside the building
• Pulled the shopping carts from parking lot to inside of the store
• Took out the trash
• Managed the safety of the bus station in the parking lot
• Cleaned Bathrooms
• Condensed boxes
• Helped elderly guest put groceries in their car
• Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
• Cleaned carts and repaired broken or damaged parts.

• Successfully avoided time delivery delays by carefully planning best routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Monitored food quality and presentation to maintain high standards.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Attended sales, vendor and product training to maximize knowledge.
• Retrieved items for customers and verified prices.
• Ensured optimal inventory levels by routinely conducting stock checks, ordering necessary items, and discarding expired products.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Contributed to a positive work environment by fostering open communication and teamwork among coworkers.
• Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
• Worked effectively in fast-paced environments.
• Unloaded trucks using forklift and then organized the freezer
• Designed end caps
• provided waste management and ordering used POS system too fill store holes