Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rhea Costales

Surprise,AR

Summary

As an experienced individual in many companies and industries in the work environment, I have learned and gained many skills over the years. I am confident that these skills along with others will be an asset to your company and the team. I have the passion to learn and grow every day and believe that I would be a great fit.

Overview

13
13
years of professional experience

Work History

Amazon Delivery Driver

Amazon
09.2023 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Transportation Security Officer

Transportation Security Administration, TSA
02.2023 - 08.2023
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.

Customer Service Representative

Knack
11.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Food Specialist

US Army Guam National Guard
01.2016 - 01.2022
  • Prepare, cook, and serve military meals to service members on a time sensitive schedule, may it be on the field or garrison.
  • Aide and support the Island of Saipan on their recovery after Typhoon Yutu.
  • Assist higher ups during a transition of soldiers during officer training.
  • During the peak of Covid, I have assisted with contact tracing and shortly after contributed to the distribution of food at the Sedro-Woolley food banks to those in need.

YVR Dispatcher

Summit NW Corporation
06.2019 - 09.2021
  • Manifesting and organizing bookings and paperwork
    for freights and cargos through telephone calls,
    emails, and a systematic program used by the
    company.
  • Maintained updated and detailed records of calls in
    physical and electronic database.
  • Closely monitored dispatch board to triage.
  • Planned, organized and managed work of
    subordinate staff to accomplish consistent work
    within organizational standards.
  • Facilitated communications between customers and
    field personnel to answer questions or resolve
    concerns.

Cashier

Bed Bath & Beyond
11.2019 - 02.2020
  • Restocked and organized merchandise in front
    lanes.
  • Answered questions about store policies and
    addressed customer concerns.
  • Helped customers complete purchases, locate items
    and join reward programs.
  • Operated cash register for cash, check and credit
    card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet
    business needs.
  • Replenished sales floor merchandise and organized
    shelves, racks and bins for optimal appearance.

Retail Sales Consultant

GTA TELEGUAM
02.2019 - 05.2019
  • Greeting and assisting customers in-store and
    through phone calls
  • Offered opinions and suggestions based on
    technology knowledge to gadget buyers.
  • Helped customers complete purchases, locate items
    and join reward programs.
  • Answered product questions with up-to-date
    knowledge of sales and store promotions.
  • Arranged merchandise in attractive displays to drive
    sales.
  • Offered each customer top-notch, personal service
    to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and
    arranging according to size or color.
  • Assisted customers by answering questions and
    fulfilling requests.

Team Member

Pieology Pizzeria
01.2019 - 05.2019
  • Receiving and greeting clientele up front and
    through phone calls.
  • Preparing, cooking, and serving fast foods to
    clienteles, just to their liking.
  • Maintaining safety and cleanliness regulations while
    providing at a fast-paced environment.
  • Tended to clerical duties when short-staffed and
    needed.
  • Contributed to team success by completing jobs
    quickly and accurately.
  • Resolved issues quickly to maintain productivity
    goals.
  • Operated register to process payments and collect
    cash payment for order totals.
  • Continuously checked products for quality
    assurance according to strict guidelines.
  • Worked different stations to provide optimal
    coverage and meet production goals.

Cashier

Mangilao Payless Supermarket
09.2015 - 09.2018
  • Welcoming and assisting grocery shoppers through
    clerical duties
  • Offered a hand in locating grocery Items that were
    not easily found by consumers.
  • Worked closely with shift manager to solve problems
    and handle customer concerns.
  • Promoted customer loyalty and consistent sales by
    delivering friendly service and knowledgeable
    assistance.
  • Worked flexible schedule and extra shifts to meet
    business needs.
  • Mentored new team members on POS system
    operation, customer service strategies and sales
    goals.
  • Replenished sales floor merchandise and organized
    shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each
    shift, accounting for errors and resolving
    discrepancies.

Admin/Receptionist

Congressman Kilili's Office
06.2015 - 07.2015
  • Assisted with clerical and administrative duties
  • Setting up and operating standard office and
    computer equipment as well as telephone
    reception.
  • Answered central telephone system and directed
    calls accordingly.
  • Confirmed appointments, communicated with
    clients and updated client records.
  • Greeted incoming visitors and customers
    professionally and provided friendly, knowledgeable
    assistance.

Seasonal Clerk and Salesperson

Nine West Outlet
10.2014 - 11.2014
  • Receiving and greeting shoppers
  • Clerical and telephone duties
  • Helping shoppers locate Items and responding to
    questions and inquiries.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by
    delivering friendly service and knowledgeable
    assistance.

Teacher Aide

Rota High School
02.2014 - 06.2014
  • Supervising students and facilitating assignments
    and activities under the instruction of a present
    teacher.
  • Supported student learning objectives through
    personalized and small group assistance.
  • Assisted teachers with classroom management and
    document coordination to maintain positive learning
    environment.
  • Supported classroom activities, tutoring, and
    reviewing work.
  • Distributed learning materials such as worksheets,
    textbooks and supplemental activities.
  • Delivered personalized educational, behavioral and
    emotional support to individual students to enable
    positive learning outcomes.

Office Administrator Trainee

Public Safety Department
08.2013 - 02.2014
  • Produced high-quality documents, spreadsheets
    and presentations for internal and customer-facing
    needs.
  • Delivered clerical support by handling range of
    routine and special requirements.
  • Coordinated communications, financial processing,
    registration, recordkeeping and other administrative
    functions.
  • Maintained open communication with customers to
    foster positive relations and provide updates on
    issues.
  • Applied advanced administrative and analytical
    skills in overseeing day-to-day operational activities.

Clerical

Workforce Investment Agency
06.2011 - 08.2011
  • Administrative, and telephone duties
  • Developing and locating resources, organizing, and
    operating standard office and computer equipment, administrative, and telephone duties
  • Produced high-quality documents, spreadsheets
    and presentations for internal and customer-facing
    needs.
  • Boosted file efficiency and reduced storage space
    with proactive management of records and
    elimination of redundancy.
  • Interacted with customers by phone, email or
    in-person to provide information.

Education

Associate of Science - Tourism And Travel Management

Guam Community College
Mangilao, GU
05.2018

High School Diploma -

Dr. Rita H. Inos Jr./Sr. High School
Rota, MP
05.2014

Skills

  • Administrative support
  • Customer assistance
  • Time management skills
  • Team Player
  • Interpersonal Skills
  • Proficient in Microsoft Office
  • Organized
  • Communication
  • Computer Proficiency
  • Data Entry
  • Typewriter
  • Copy Machine/Scanning
  • Multitasking

Languages

Tagalog
Native or Bilingual

References

  • Rafael Vasquez
    Seattle, Washington
    (206) 473-9675


  • SFC Wayne Ocampo
    Marysville, Washington
    (360) 981-9515
  • MSG Rick Baillie
    Mount Vernon, Washington
    (360) 420-8818

Timeline

Amazon Delivery Driver

Amazon
09.2023 - 12.2023

Transportation Security Officer

Transportation Security Administration, TSA
02.2023 - 08.2023

Customer Service Representative

Knack
11.2021 - 01.2022

Cashier

Bed Bath & Beyond
11.2019 - 02.2020

YVR Dispatcher

Summit NW Corporation
06.2019 - 09.2021

Retail Sales Consultant

GTA TELEGUAM
02.2019 - 05.2019

Team Member

Pieology Pizzeria
01.2019 - 05.2019

Food Specialist

US Army Guam National Guard
01.2016 - 01.2022

Cashier

Mangilao Payless Supermarket
09.2015 - 09.2018

Admin/Receptionist

Congressman Kilili's Office
06.2015 - 07.2015

Seasonal Clerk and Salesperson

Nine West Outlet
10.2014 - 11.2014

Teacher Aide

Rota High School
02.2014 - 06.2014

Office Administrator Trainee

Public Safety Department
08.2013 - 02.2014

Clerical

Workforce Investment Agency
06.2011 - 08.2011

Associate of Science - Tourism And Travel Management

Guam Community College

High School Diploma -

Dr. Rita H. Inos Jr./Sr. High School

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Rhea Costales