RHEA DAVIS
Franklin,IN
Summary
Excellent communication skills across all levels of business. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist
Franklin Animal Clinic
Franklin, IN
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Server/Bookkeeper
BJ'S Restaurant & Brewhouse
Greenwood, IN
03.2017 - Current
- I hold two positions at my current place of employment
- I am a dedicated customer service representative through serving our customers professionally while delivering delicious food
- Additionally, I hold the title of bookkeeper
- In this role, I maintain an accurate record of financial transactions, update and maintain the general ledger, record debits and credits, account reconciliation to assert the accuracy of transactions, use knowledge of local laws to comply with reporting requirements, and monitor any variances from the projected budget.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Investigated daily variances and corrected errors to resolve discrepancies.
2nd Assistant Manager
Assisted Interior Development Manufactured Homes, M.H.S. INC
Indianapolis, IN
01.2016 - 02.2017
- I skirted manufactured home, set blocks to place homes on, set manufactured homes on desired lots, placed siding on homes as needed, assisted in leveling homes
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Communicated with clients to convey estimated time, materials, and labor for desired project
- Performed site evaluations, customer surveys, and team adults.
Cocktail Waitress
Indiana Grand Racing and Casino
Shelbyville, IN
01.2015 - 12.2015
- Recommended and served alcoholic beverages to patrons during high volume shifts
- Communicated with patrons to offer friendly service and determine needs
- Check identification prior to serving
- Confirmed customers' ages for alcohol service and denied service for intoxicated guests
- Maintained accurate cash handling practices while efficiently serving customers.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collected orders and relayed them to bartenders quickly and accurately.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Applebee's
Franklin, IN
02.2013 - 11.2014
- Operated POS terminals to input orders, split checks, and calculate totals
- Educated guests on daily specials and appetizers, entrees, deserts and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs
- Promoted deserts, appetizers, and speciality drinks to optimize sales
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Greet customers, answered questions and recommended specials, wine and deserts to increase profits
- Answered phone inquires to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Franklin Community High School
2600 Cumberland Dr. Franklin, IN 4613105.2010
Skills
- Microsoft Office, Typing, Book Keeping (1 year)
- Account Reconciliation
- QuickBooks
- Call Answering and Routing
- Data Research and Analysis
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Greeting and Seating Clients
- Customer Complaint Resolution
- Security Awareness
- Delivery Coordination
- Computer Proficiency
- Data Entry and Database Software
- Correspondence and Office Documents
- Multi-Line Telephone Skills
- Telephone Answering
- Call Screening
- Impression Taking
- Patient Appointment Management
- Call Transfers
- Patient Information Collection
- Legal Document Preparation
- Shorthand Writing
- Business Correspondence
- Reminder Calls
- Mail Preparation and Sorting
- Confirming Transactions
- Appointment Confirmation
- Business Operations Understanding
- Administrative and Clerical Support
- Organization and Efficiency
- Intuit QuickBooks
- Meeting Support
- Patient Benefits Confirmation
- Google Docs
- Billing and Payment Processing
- Correspondence Distribution
- Appointment Booking
- Making Appointments
- Referral Verification
- Resident Satisfaction
- Entering Patient Data
- Information Updates
- Bookkeeping Support
- Patron Satisfaction
- Articulate Communication
- Word Processing
- Patient Contact
- Patient Reception
- Filing and Smoothing
- Accounting and Billing Software
- Correspondence Typing
- Patron Registration
- Telephone Reception
- Automated and Manual Data Entry
- Incoming Call Management
- Documentation
- Telecommunications Systems
Additional Information
- CERTIFICATIONS AND LICENSES , Liquor License July 2019 to July 2022
Timeline
Receptionist
Franklin Animal Clinic
08.2021 - Current
Server/Bookkeeper
BJ'S Restaurant & Brewhouse
03.2017 - Current
2nd Assistant Manager
Assisted Interior Development Manufactured Homes, M.H.S. INC
01.2016 - 02.2017
Cocktail Waitress
Indiana Grand Racing and Casino
01.2015 - 12.2015
Server
Applebee's
02.2013 - 11.2014
High School Diploma -
Franklin Community High School
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